DESCRIPTION/RESPONSIBILITIES:Accelerate your career at RXO.

　　As a Lead Account Manager, Client Services at RXO, you will coordinate with site leadership to provide support for all home delivery services.

　　What your day-to-day will look like:* Assist with monitoring the successful completion of home deliveries by contract carriers, including tracking and analysis of on schedule deliveries and voice of customer (VOC) reports* Cultivate positive working relationships with contract carriers and helpers* Use route planning software to build efficient delivery routes* Handle the dispatch of contract carriers; resolve issues throughout the day as needed* Assist the Operations Manager in identifying issues with inventory, deliveries and/or customer satisfaction, including restructuring routes to improve operational efficiencies* Manage and develop contract carriers expectations for home delivery; make appointments for pickup and delivery* Coach and develop dispatch and warehouse personnel to meet and exceed the customers expectations* Travel to multiple sites and/or stores to ensure client expectations are met (e.g., problem solve routing, delivery and inventory issues)

　　In this role, youll be supported by a passionate team motivated by fast-paced innovation and the desire to deliver for customers. Were a company where you can continually advance your career, no matter your background - the opportunities are endless and yours for the taking. If youre driven and looking for a place to grow, come join us.

　　We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

　　All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

　　The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

　　Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here .