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Key Account Manager, 3PL
Key Account Manager, 3PL-August 2024
Flexible / Remote
Aug 28, 2025
ABOUT CENCORA
Cencora is a leading global pharmaceutical solutions company that is committed to improving the lives of people and animals everywhere.
10,000+ employees
Healthcare, Healthtech
VIEW COMPANY PROFILE >>
About Key Account Manager, 3PL

  Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

  What you will be doing

  PRIMARY DUTIES AND RESPONSIBILITIES:

  • This individual will work with our Clients to understand the Clients' business requirements and is responsible for ensuring client requirements are defined and documented as 'In Scope'.

  • Owns the creation of an implementation project plan to identify key milestones & deliverables regarding criticality, downstream impact if dates are missed and determine alternative/mitigating actions.

  • Responsible for achieving deliverables on-time and in-budget.

  • Monitors project deliverables and escalates when required to mitigate risks

  • Provides timely, concise communications to functional and executive leadership regarding project status and pending issues.

  • Identifies issues and potential risks within projects and accounts post launch; proactively manages them to resolution and/or mitigation with the assistance of the Process and Technical Leads.

  • Will act as the Program Lead in the development and ownership of the process design, and implementation plan in accordance with the Client requirements.

  • Facilitates activities across internal and external teams to ensure the program deliverables are on track and understood.

  • Provides input in the preparation of capital expenditure (CER's) for projects

  • Responsible for program deliverables according to assignments including but not limited to construction/installation, inspection, testing, training, and roll-out.

  • Key interface between all Canadian functional business areas - Client Financial Services, Customer Service, Distribution Centers, IT and other business units. Develop seamless communication flow between these areas.

  • Build solid and positive working relationships with identified clients.

  • Lead and cultivate existing relationships across accounts.

  • Responsible for developing new and strategic relationships within accounts.

  • Responsible for the identification of new business opportunities within each identified Client account.

  • Compiles information, analyzes, and develops strategies concerning dynamics that may affect area of responsibility, such as changes in customer ownership, new affiliations, current market share and targets of opportunities for new growth, customers' changing requirements, competitor strengths and weaknesses, and continually communicates these strategies internally using updates to written business plans and ongoing business communication.

  • Support the coordination of the proposal process, development of responses to RFPs by acting as a SME.

  • Serve as "business owner" for assigned manufacturer programs - both internally and externally.

  • Work with assigned manufacturer business partners to ensure commercialization objectives are achieved.

  • Continuously monitor, assess, and identify strategies to improve program.

  • Responsible for both document and process change management, as required by manufacturer client.

  • Create Client Manual to document specific requirements for manufacturer-sponsored program.

  • Monitor day-to-day program processes and proactively identify areas for improvement.

  • Develop and deliver Client presentations as required.

  • Other duties as assigned.

  What your background should look like

  EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

  • Requires a minimum of (5) five years progressively responsible experience in pharmaceutical, healthcare, biotechnology and/or 3PL

  • Requires a minimum of (3) three years' experience in relationship management.

  • Requires broad training in fields such as business administration, sales or similar vocation generally obtained through completion of a four year bachelor's degree program or equivalent combination of experience and education.

  • PMP certification or equivalent project management methodology training and hours an asset.

  MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

  • Strong knowledge of pharmaceutical distribution industry

  • Strong Project Management Skills, including the ability to manage multiple projects, workload, timelines, and scope while operating in a cross-functional environment

  • Technical expertise in project management support tools like MS Project, Visio, MS Office Suite

  • Knowledge of EDI, Billing, IDS, and ERP applications

  • Ability to communicate effectively verbally and in writing.

  • Has acquired subject matter expertise (SME) and understanding of business principles, processes relative to technology solutions, and capabilities

  • Ability to organize, plan, and implement projects of various size and scope

  • Exceptional analytical, conceptual and problem solving skills to evaluate business problems and apply knowledge to identify appropriate solutions

  • Excellent presentation skills with the ability to influence decisions

  • Ability to lead and direct associates

  • Proven ability to build relationships with key stakeholders

  What Cencora offers

  We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave.

  To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.

  For details, visit https://www.virtualfairhub.com/amerisourcebergen

  .

  Schedule

  Full time

  Affiliated Companies:

  Affiliated Companies: Innomar Strategies

  Equal Employment Opportunity

  Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

  The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

  AmerisourceBergen is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

  COVID-19 Vaccine Policy

  As of October 18, 2021, Cencora requires all Canadian team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a qualifying medical condition or sincerely held religious belief you will be required to follow AmerisourceBergen's policy and process to apply for an exemption/accommodation.

  Accessibility Policy

  AmerisourceBergen is committed to fair and accessible employment practices. When requested, AmerisourceBergen will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

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