The Junior IT Analyst role is to provide support as a point-of-contact for store personnel, third-party vendors, and store installation managers with networking scheduling, execution, and issues that arise. The Junior IT Analyst will support the organizational structure's opportunities include Store Computer Operations Helpdesk, working existing open cases, and providing both incident troubleshooting and problem management for the field. Significant interaction with all Company levels personnel requires staff members to possess competent personal attributes and aptitude for the ongoing development of technical skills.Strategy & PlanningMaintain work order schedules, work-in-progress schedule, and completion documents.Assist in maintaining the special projects, acquisition, new store renovation, and relocation schedules.Maintain control and follow-up of all problems encountered, illustrating action is taken and parties concerned.Act as a point of contact between Sherwin-Williams Headquarters, Division and Field locations, and outside vendors.Acquisition & DeploymentAssist with the identification and implementation of solutions that provide enhanced functionality and value.Deploy service solutions that simplify processes.Process new equipment orders.Process new wiring orders to the vendor via email and internet tools.Participate in office relocations, renovations, new store, and break-fix telephony systems.Operational ManagementAssist in coordinating Sherwin-Williams and vendor activities to ensure successful installations.Communicate directly with vendors and interested parties when problems arise with invoices, equipment installations, pricing, etc., to resolve issues/problems.Validate any discrepancies with the scope of works, installations, and deliverables.Monitor work order changes and communicate to necessary contacts.Open and update Help Desk reports, create Meister Task cards, place wiring work orders, update tracking and reporting tools.Contact stores to provide job activity scope and appropriate directions.Monitor all channels of ITSM requests.Coordinate documentation and dispatching of complex telephony systems: PBX, analog phones, VoIP, local exchange carriers, internal wiring, and Centrix systems to the appropriate parts within the organization.Recommend process and procedural improvements for all telephony-related issues.External vendor relationship management.Provide stabilization and maintenance of all telephony standard operating procedures and solutions.Incidental FunctionsAssist with Change Management preparations and implementations.Assist with large projects as may be required to contribute to the department's efficiency, effectiveness, and growth.Attend meetings in participation with the team.Produce a quarterly report to include tickets worked, an average time for completion, voice hardware data(units/dollars), and current telephony trends.Produce decision guidelines and processes for cross-departmental utilization.Some travel may be required work outside the standard office 7.5-hour workday may be required.Formal Education & CertificationAssociate degree (or foreign equivalent) in a Computer Science, Computer Engineering, or Information Technology field of study (e.g., Information Technology, Electronics and Instrumentation Engineering, Computer Systems Management, Mathematics) or equivalent experience.Knowledge & Experience0-1 year IT experience0-1 year experience with computer hardware and/or software.0-1-year experience in customer service-related work.Basic understanding of information technology infrastructure and computer platforms.Basic understanding of computer administration concepts.Personal AttributesCompetent in verbal and written communicat