If you are a customer support, project-minded professional looking for an opportunity to grow, Copeland has an exciting opportunity for you! Based in our Brantford, Ontario location, you will support the Customer Support department and the Business development team with all project coordination initiatives. Helping to coordinate our projects through multiple stages and departments, project planning and implementation, ensure that the project is delivered on schedule and within requirements.

　　AS A JUNIOR CUSTOMER SUCCESS COORDINATOR, YOU WILL:

　　Coordinate logging and tracking of customer recoveries. Connect with internal and external recovery customers as the need arises.

　　Escalate customer concerns as needed.

　　Set up Customers and vendors, collect and enter PO’s for customers and vendors, follow up with procurement on product deliveries, follow through on warranties, RMA’s, service billings, etc.

　　Manage, organize & classify data on various software platforms relative to projects and industrial part reporting.

　　Liaise with operations, shipping, sales managers, and technical product support staff.

　　Communicate internally and externally with project members, stakeholders, and customers. Requirements/expectations/results Ensure client’s expectations are met at project completion. Facilitate project close-out and billing.

　　Follow up on outstanding project results to ensure compliance with timelines.

　　Communicate through various mediums on reporting/tracking project execution and logistics.

　　Provide backup for other communicators.

　　Proficient user of Oracle, Salesforce, MS-Excel, SharePoint, Verisae, BrandM8 and MS-Teams. This is not an exclusive list.

　　WHO YOU ARE:

　　You balance the interests of multiple stakeholders. You create teamwork allowing others across the organization to achieve shared objectives. You adjust communication to fit the audience and the message.

　　REQUIRED EDUCATION, EXPERIENCE & SKILLS:

　　College/University Degree or equivalent years of hands-on experience

　　1-3 years of client-facing experience

　　Strong Organizational Skills; multi-tasking, time-management, self-starter

　　Proficiency with productivity tools (ie: PowerPoint, Salesforce, Outlook, Excel, Oracle) or a willingness to learn

　　Ability to work in a fast-paced, and collaborative environment

　　Access to a personal vehicle, with valid drivers license to visit customer sites and travel 10%

　　Authorization to work in Canada without the need for sponsorship now or in the future

　　ABOUT COPELAND CANADA:

　　Copeland has long served the commercial refrigeration industry’s supermarket, restaurant and convenience store markets. We are leading the development of the next generation of HVAC technology. Brantford, ON is Copeland's central hub for our various brands that are distributed across Canada.

　　OUR CULTURE:

　　“Dress for Your Day” gives you additional options, including wearing jeans every day.

　　Hybrid WFH policy, once fully onboarded

　　3 days off between Christmas and New Year’s (in addition to statutory holidays) assigned by Copeland

　　Educational Assistance

　　Health and Dental Plan

　　Life and AD&D Insurance

　　Short and Long-Term Disability Insurance

　　Group DCPP

　　Our Commitment to Our People

　　Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

　　We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this purpose to life while competing and leading in a global economy. Our training programs focus on end-to-end development, from onboarding through senior leadership.

　　Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, defined contribution pension plan, tuition reimbursement, and more. We provide employees with flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.

　　Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us!

　　Our Commitment to Diversity, Equity & Inclusion

　　At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live.

　　Equal Opportunity Employer

　　Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

　　If you have an accommodation need, please contact Human Resources or [email protected] to make appropriate arrangements.

　　About Copeland

　　We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.

　　Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

　　No calls or agency requests please.