Primary customer contact on Corporate Refund issues and maintains database files for refund, apprehension and confidential data. Do you love . . . investigating and problem solving? Are you energized by . . . providing exceptional customer service? Do you enjoy . . . maintaining detailed and accurate investigation records?

　　 ACCOUNTABILITIES

　　SUPPORT RESEARCH AND RESOLUTION OF CORPORATE REFUND PROCESS

　　Provides professional customer contact regarding Corporate Refund Requests and maintains detailed notes within the Corporate Refund systemResearches all daily-generated Corporate Refunds using all systems availableMay need to partner with Team Lead on decision in escalated or unfamiliar situationsDecide the outcomes of majority of the incidents that affect customer service regarding payment/rejection of Corporate Refunds without support after six months in position

　　SUPPORT DAILY OPERATIONS THROUGH ACCURATE PROCESS COMPLIANCE AND DOCUMENTATION

　　Assists in maintaining the On-Line Case Management SystemMaintains strict confidentiality of all files, conversations and any department-related informationVerifies Corporate Refund checks exceeding the positive pay thresholdCollects Civil Demand/Restitution payments from apprehensions within the Case Management system

　　PROVIDE TIMELY COMMUNICATION FOR CUSTOMER AND STORE INQUIRES

　　Prepares and sends out letters to customers involving KMRC resolutions to Corporate RefundsAssist in maintaining all team email inboxesProvides District Loss Prevention Managers and Loss Prevention Supervisors information regarding Corporate Refunds

　　 QUALIFICATIONS

　　REQUIRED

　　High School diploma or equivalent

　　PREFERRED

　　Minimum of two years related business/office experienceBi-LingualAssertive and persuasiveWorking knowledge of Microsoft Office software applicationsPrior experience conducting investigations

　　SPECIAL REQUIREMENTS

　　Ability to work a flexible schedule to include nights and weekends as needed