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Jo Malone London | Commercial Planning and National Account Manager
Jo Malone London | Commercial Planning and National Account Manager-April 2024
London
Apr 2, 2026
About Jo Malone London | Commercial Planning and National Account Manager

  Jo Malone London | Commercial Planning and National Account Manager

  Brand: Jo Malone London

  Description

  POSITION SUMMARY

  Jo Malone London have an exciting opportunity for a passionate and driven Commercial Manager, supporting all sales channels of the business including Jo Malone London boutiques. This dynamic role covers Account Management for key retail partners in UK & Ireland along with a strong focus on supply, operations and merchandising.

  A central role within the Jo Malone London team, reporting to the Jo Malone London Commercial and Operations Director, you will work in close collaboration with the Marketing, Online, Retail and Education, Operations and Finance teams to drive our holistic regional vison and deliver against our financial targets. The successful candidate for this role will possess strong commercial acumen, have excellent negotiation skills, and be able to quickly build outstanding collaborative relationships with key internal and external stakeholders.

  WHAT THIS ROLE DOES

  This position is responsible for:

  Net sales and promotional planning, including NPD forecasts

  Contribute to financial forecasting across the business reviewing monthly and quarterly with primary responsibility of the gross sales and discounts

  The efficient running of brand inventory alongside Demand and Supply teams, ensuring all concession and wholesale accounts are holding optimal stock levels to maximise retail sales

  Collaborate with Marketing Team to ensure alignment and execution of bespoke Retailer and Pure Play 360 Marketing plans aligning to commercial and high traffic moments.

  Support Jo Malone London Commercial Director with retailer partnerships, providing consumer insight and competitor activity

  Role Responsibilities include:

  Monitor the smooth running of the Automated Stock Replenishment Systems, liaising with stakeholders accordingly to ensure all touchpoints are aware of changes to forecast and/or stock supply

  Thorough review of all brand inventory including the efficient management of collateral items such as gift boxes and ribbon to be kept in stock and on budget

  Overarching responsibility of commercial forecasting including new launch programmes, seasonal uplifts and events

  Liaise with marketing team to ensure comprehensive commercial calendar is in place with all retailers – key metrics to be monitored, analysed and shared with the team

  Support Jo Malone London Field teams to optimise allocations, providing open communication on trade insights and stock levels in-store

  Develop best-practices within your role based off functional needs and historical sales / inventory patterns to automate areas of the planning process

  Work closely with Jo Malone London Retail Operations Manager supporting new store openings, refurbishments, pop-ups and VM changes

  Cascade retailer feedback, marketing comms, promotions and activity to wider Jo Malone London team ensuring plans are continually reviewed alongside these

  Support Jo Malone London Commercial Director with preparation of Internal meeting presentations for monthly business reviews and Inventory Business Plans along with external strategy meetings

  Management and development of the Retail Planning Assistant

  Qualifications

  WHAT YOU WILL NEED TO BE SUCCESFUL IN THIS ROLE

  Multiple years experience in a Commercial, Sales or Analytical role

  Luxury, Beauty & high-profile Retail brand experience ideal but not essential.

  Proven track record of successful inventory management including forecasting, attainment and excess usage plans

  Bright, confident, ambitious & collaborative.

  Excellent numerical and analytical skills – able to interpret extensive data to make actionable recommendations to the business.

  Excellent Excel & PowerPoint skills.

  COMPENSATION AND BENEFITS

  Hybrid Working (2 days WFH, 3 days office based)

  Generous Bonus Opportunity that usually performs ahead of target

  25 Days Annual Leave (exc. Bank Holidays) that increases with length of service up to 29 days.

  1 additional day of Annual Leave to celebrate your birthday

  Holiday Purchase scheme that enables you to get five additional days

  Summer Fridays for five months of the year

  Market leading Family Leave provisions

  Generous Staff Discount & Credit

  Benefits platform with exclusive discounts and offers

  Mental Health Wellbeing Provisions (Unmind App and Employee Assistant Programme)

  Job: Sales

  Primary Location: Europe, Middle East, Africa-GB-ENG-London

  Job Type: Standard

  Schedule: Full-time

  Shift: 1st (Day) Shift

  Job Number: 240936

  Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

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