OverviewBaker Tilly US, LLP (Baker Tilly) is a leading advisory CPA firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world's leading financial centers - New York, London, San Francisco, Los Angeles and Chicago. Baker Tilly is an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 145 territories, with 41,000 professionals and a combined worldwide revenue of $4.7 billion.Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring.Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.Any unsolicited resumes submitted through our website or to Baker Tilly US, LLP, employee e-mail accounts are considered property of Baker Tilly US, LLP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly US, LLP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system.ResponsibilitiesAre you passionate about customer experience, have a strong desire to help people, and love technology? Do you thrive in a fast-paced environment that poses new challenges every day - giving you the opportunity to make a difference? By joining our team, you will play a vital role in making an impact for our colleagues and the people they serve through our growth strategy, enhanced user experiences, and delivery of exceptional service. As an ITSM System Administrator:You'll have the opportunity to:* Gather requirements, design, build and customize the EasyVista platform to drive operational automation and efficiency* Research new functionality and suggest / implement enhancements to achieve desired goals* Perform daily administration, resolve issues, and troubleshoot the EasyVista platform* Work directly with our product partner to improve our overall instance of EasyVista and grow our product usageYou'll enjoy this role if you:* Like a wide range of duties including development, research, and maintenance* Have a sense of urgency to quickly respond to our colleague's needs* Have an understanding of IT and business requirements with the ability to develop, test, and deploy improvements and update workflows based on defined criteria* Are skilled, self-motivated, and reliable with a strong focus on customer service and problem solving* Are a highly collaborative team player with good communication and interpersonal skills* Have sense of urgency and a commitment to timely completion of projects, attention to detail along with a commitment to quality and confidentiality* Work well on cross-functional teams/projects across an organizationQualificationsRequirements:* Analytical skills to evaluate application performance and determine how changes in the environment will impact an application* Ability to communicate with both technical and non-technical staff at all organizational levels* The ability to work independently with technical competence* Experience with SQL Scripting, Rest API or similar technologiesPreferred:* ITIL training and/Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjAzNjAwLjEwNTA4QGJha2VydGlsbHljb21wLmFwbGl0cmFrLmNvbQ