Reference #: 5600725Overview:We don't simply hire employees. We invest in them. When you work at Chatham, we empower you - offering professional development opportunities to help you grow in your career, no matter if you've been here for five months or 15 years. Chatham has worked hard to create a distinct work environment that values people, teamwork, integrity, and client service. You will have immediate opportunities to partner with talented subject matter experts, work on complex projects, and contribute to the value Chatham delivers every day.An excellent candidate will be a self-starter, have an entrepreneurial spirit and learn quickly.  The candidate should be highly motivated with a passion for delivering high quality service. Strong technical and logical thinking skills are essential. The candidate must interact with other team members in various departments and create accurate notes and solutions articles.  Good written and verbal communication skills are necessary. We are looking for a candidate whose passion for people and technology will help us continue to innovate and add value to the company as a whole.In this role you will:The IT Support Technician serves as a source of technical support to our user base for data, voice, audio/video, hardware, and software. They will also serve as a Subject Matter Expert and a technical resource for their teammates. This person responds to calls for break/fix, moving/relocating, new setup of equipment, and much more. This role requires deep knowledge and elevated skills to either fix the problem or escalate the problem to the appropriate person(s). The IT Support Technician will follow department processes and procedures and will work under moderate to light supervision, referring questionable situations to the Team Lead or appropriate Subject Matter Expert. Accuracy and quality of work is a requirement of this position, as well as a having a good attitude, good work ethic, leadership skills, team skills, having a good attendance record and being punctual.Your impact:Provide technical guidance to team membersServe as a Subject Matter ExpertInteract with end users to troubleshoot, and resolve their technical incidents, as well as service requestsCollaborate and communicate with CSRs, IT Support Technicians, IT Support Team Lead, Sys Admin Team Members, other internal support teams, and the Project Management TeamEnsure the timely resolution and documentation of all assigned tickets in Ticketing System, as well as creating Solutions Articles as neededEscalate issues to appropriate teams as neededComplete tasks and projects as assigned by Team Lead, Project Owners and Project ManagerRespond to Chatham employees' inbound inquiries via phone, secure chat, walk up, and email regarding support requests and incidentsExercise conversational information gathering techniques demonstrating strong call control and engendering trustProvide world class customer service through first call resolution when possibleDocument every correspondence with end-users clearly and conciselyRequest and secure required documentation according to documented company proceduresDeliver timely, accurate and actionable information to support teams as appropriateImprove upon and refine customer service knowledge and techniques through ongoing trainingTake ownership of resolving end user inquiries through effective communication and attempt to foresee causes of additional inquiriesUse various systems concerning issue tracking, end user account management, inventory, and procurementContributors to your success:Must enjoy working with peopleProfessional demeanor, strong work ethicStrong ability to understand conversational cues and react accordinglyGenuinely helpful and empatheticTruly driven to do excellent work and impress through every interactionAbility to recognize patterns and extrapolate informationAbility to follow standard procedures routinely to g arantee accuracy of workStrong verbal and written communication skillsAbility to build positive working relationships with end users and your teamAbility to exhibit grace under pressure, while successfully navigating complex work assignments/situations efficiently and effectivelyAbility to meet critical deadlines in dynamic, rapidly changing environmentAbility to focus in an open environment. We do not have cubicles.Self-motivated, resourceful, productive on teams as well as independent workAble to move between projects / duties quickly and efficiently with excellent organizational and time management skillsExperience handling high volume transactionsTrack record of successful high impact decision makingExperience analyzing and problem-solvingAbility to conduct research into desktop issues, standards and products as requiredPreferred Qualities and Abilities:Windows 10Mac OS XIntermediate networking knowledgeMicrosoft Office applicationsO365 administrationOneDrive and SharePoint ManagementVideo Conferencing software and systemsRing Central and/or other VOIP administrationMicrosoft SCCMMicrosoft Active DirectoryMicrosoft ExchangeTroubleshooting Hardware and Software issues for End UsersJamfESET AntiVirus ManagementProject Management FrameworksPowerShell ScriptingITIL Principles and ProcessesFreshService Ticketing SystemAbout Chatham Financial:Chatham Financial delivers financial risk management advisory and technology solutions to organizations across industries and around the world by helping companies maximize value in the capital markets. At Chatham, we help businesses improve their bottom lines. But that's not the only place we're committed to making an impact. We look beyond our clients, too - enhancing the markets where we work, supporting the clients we partner with, helping our employees thrive, and giving back to the world at large. And when you join Chatham, you're an integral part of this equation, enabling us to live this purpose-driven philosophy every day.#LI-onsite#LI-RK1

　　Chatham Financial is an equal opportunity employer. Chatham Financial recruits, employs, compensates, transfers, promotes, and trains without regard to age, race, color, gender, marital status, sexual orientation, gender identity, national origin, religion, Vietnam era or veteran status, physical or mental disability, creed, citizen status or any other status protected by federal, state, or local law.