IT Support Specialist/LIS Service Desk Representative

　　Position Description

　　Under general supervision, the Help Desk Analyst responds to specific questions concerning Radio Frequency, In-Transit Visibility (RF-ITV), Transportation Coordinators' - Automated Information for Movements System II (TC-AIMS II), and related products or services and support.

　　Your future duties and responsibilities

　　The Help Desk Analyst resolves all questions and issues related to system availability and access, and specifically:

　　Enterprise Account Creation,

　　Enterprise Account Password Resets,

　　Enterprise Account Modifications,

　　Unlocking of locked Enterprise accounts, when appropriate,

　　Responding to and distributing PL AMIS Software requests for Standalone Laptops,

　　Directing users to PL AMIS Interactive Multimedia Instructions (IMIs) training files, and

　　CAC Login Process.

　　If required, the Help desk analyst will be provided specific ITV System training from the appropriate Logistics Information Systems (LIS) personnel on the use of the application and the associated tools necessary to implement the specified Tier 1 functionality.

　　Required qualifications to be successful in this role

　　- 5-8 years of IT/Help Desk experience

　　- High School or equivalency

　　- SECRET clearance

　　Desired:

　　- A Bachelors degree in Computer Science or related field

　　- TC-AIMS II experience

　　Due to the nature of the government contracts this position requires US Citizenship.

　　CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $40,000 to $80,000.

　　CGI Federal anticipates accepting applications for this position through 1/30/2024.

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　　Insights you can act on

　　While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.

　　When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today - one of the world's largest independent providers of IT and business consulting services.

　　At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

　　Ready to become part of our success story? Join CGI - where your ideas and actions make a difference.

　　Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics.

　　CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at [email protected]. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

　　We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

　　All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

　　CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.