Boston Engineering improves the way people work and live through innovative product design and novel engineering. We are product designers and engineers for the Medical, Commercial, and Defense sectors. Experts in robotics, motion control and embedded systems, DFX, and digital transformation, we are ISO 9001 and ISO 13485 certified. We seek innovative, passionate self-starters looking to work in an environment where curiosity and drive are encouraged and rewarded.

　　Boston Engineering seeks innovative, passionate self-starters looking to work in an environment where curiosity and drive are encouraged and rewarded.

　　As a result of our growth, we seek to add an IT Support Engineer to help us manage our internal help desk in a Windows/macOS environment. This position will support end-users on various issues by identifying, researching, and resolving technical problems. Respond to telephone calls, emails, chat messages, and personnel requests for technical support by documenting, tracking, and monitoring the issue to ensure a timely resolution.  This role is hybrid and will require your onsite presence.  

　　Successful candidates will have a strong background in computer systems and will help manage the Windows/macOS infrastructure of Boston Engineering.

　　Job Responsibilities

　　Maintain hardware and software on workstations

　　Purchase hardware/software to support the infrastructure

　　Build new workstations

　　Simplify workstation management

　　Train users on best practices and security-related issues

　　Troubleshoot/manage assigned network resources

　　Maintain and create IT-related documentation

　　Requisite Skills

　　Excellent verbal and written communication skills required 

　　Strong time management skills

　　Well-versed in the open-source landscape

　　Experience with Windows and macOS systems

　　Associates Degree in Computer Science or Computer Engineering discipline

　　Working knowledge of Unix/Linux and Windows

　　Demonstrated experience in developing and maintaining IT systems 

　　Ability to obtain secret clearance desired

　　No relocation

　　0-3 years experience

　　Prior exposure to the following is a plus:

　　OS: Windows 10, Windows 11, CentOS/Red Hat, Ubuntu, macOS, Android, and IOS

　　Licensing: Microsoft, FlexLM, SolidWorks, Altium

　　Programming: Batch, PowerShell, Bash, Python, Java, and Perl

　　Infrastructure Applications:Active Directory, 365/Azure AD, LDAP, DNS, Apache, SVN, SSH, and DHCP

　　Engineering Applications: Creo (Pro/E), SolidWorks, OrCAD, MathCAD, Matlab, Ansys, Altium, and Labview

　　Security Applications: Sophos Endpoint, Sophos UTM, PFSense, IPTables, FirewallD

　　All your information will be kept confidential according to EEO guidelines.

　　Headquartered in Waltham, Boston Engineering was founded in 1995. We offer a hybrid work environment that encourages our team to cross-train, pursue inspiring and innovative engineering, and experience a broad depth and breadth of opportunities. We offer a complete employee benefit plan, including a matching 401K plan in an open, energetic working environment that fosters strong customer relationships and an entrepreneurial team spirit

　　This role is restricted to US persons (i.e., US citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 USC 1324b(a)(3)) due to access to export-controlled technology. Boston Engineering will require proof of status prior to employment.