IT SupportJob LocationsUnited States-OH-CincinnatiCategoryIT Infrastructure & SupportJob SummaryDue to our continued growth, we are in search of qualified and focused individuals for a vital role in our IT Support department. Our IT Support team provides both remote and onsite support to our global organization.ResponsibilitiesUser account administration for network, e-mail, and other applicationsProvide support to end users on company provided equipment and software applications including computer hardware, peripherals, mobile phones, computer operating systems, and office applicationsResearch and resolve technical problems of equipment and software applicationsRespond to tickets, telephone calls, e-mails, and requests for technical supportDocument, track, and monitor problems to ensure timely resolutionsTesting of new technology and applicationsQualificationsAssociate degree in Information Systems, Information Technology or other IT related field1 year of experience in a Help Desk or IT Support type roleExperience with PC Equipment, Active Directory, Office 365, Adobe products, and other cloud-based applications a plusMedpace OverviewMedpace is a full-service clinical contract research organization (CRO). We provide Phase I-IV clinical development services to the biotechnology, pharmaceutical and medical device industries. Our mission is to accelerate the global development of safe and effective medical therapeutics through its scientific and disciplined approach. We leverage local regulatory and therapeutic expertise across all major areas including oncology, cardiology, metabolic disease, endocrinology, central nervous system, anti-viral and anti-infective. Headquartered in Cincinnati, Ohio, employing more than 5,000 people across 40+ countries.Why Medpace?People. Purpose. Passion. Make a Difference Tomorrow. Join Us Today.The work we've done over the past 30+ years has positively impacted the lives of countless patients and families who face hundreds of diseases across all key therapeutic areas. The work we do today will improve the lives of people living with illness and disease in the future.Cincinnati PerksCincinnati Campus OverviewHybrid work-from-home options (dependent upon position and level)Competitive PTO packages, starting at 20+ daysFlexible work hoursDiscounted tuition for UC online programsCompany-sponsored employee appreciation eventsEmployee health and wellness initiativesCommunity involvement with local nonprofit organizationsCompetitive compensation and benefits packageStructured career paths with opportunities for professional growthPartnership and discount with onsite childcareDiscounts on local sports games, local fitness gyms and attractionsOfficial Sponsor of FC CincinnatiModern, ecofriendly campus with an on-site fitness center, bar, and restaurantsAwardsRecognized by Forbes as one of America's Best Mid-size Companies in 2021, 2022 and 2023Continually recognized with CRO Leadership Awards from Life Science Leader magazine based on expertise, quality, capabilities, reliability, and compatibilityWhat to Expect NextA Medpace team member will review your qualifications and, if interested, you will be contacted with details for next steps.EO/AA Employer M/F/Disability/Vets