Job Number 24013450

　　Job Category Information Technology

　　Location W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Non-Management

　　UTHENTICALLY YOU

　　W Hotel’s work culture is uniquely designed to spark your imagination and curiosity while bringing the W experience to life for guests.

　　W Sydney is now casting for a full-time Information Technology Specialist to assist in day-to-day IT operations need. The role reports to the IT Manager.

　　IT Specialist’s day-to-day responsibilities is to configuring PCs, printers, servers, Modems, Routers and application software, maintain Active Directory & Group Policy configuration. Support with Windows 10, 11 & MAC applications and answer inbound support calls to assist users with access / usage issues and logging service requests.

　　To be successful as a IT Specialist you will possess good time management skills and are deadline driven, highly skilled at multi-tasking and prioritising tasks. You will have superior customer service skills as well as problem solving, troubleshooting and influencing skills. To be pro-active and assist IT Manager to streamline our IT system functions and operations and maintain highest ethical standards and confidentiality.

　　LIFE WITH THE WORKS

　　We believe in the power of people. They are both our foundation and our inspiration. As we look forward to the future, we are committed to investing in our talent through holistic well-being, personal growth and career opportunities. This isn’t work with a side of life. This is – Life. With the Works.

　　BENEFITS

　　Milestone Recognition

　　Sabbatical Leave

　　Leave Portability

　　Love Learning

　　Career Growth

　　Bonvoy Eligibility

　　Overall Wellbeing

　　Flexible Working

　　Birthday Leave

　　TALENT PROFILE

　　Education & Experience Required

　　Bachelor’s degree in Information Technology or relevant field

　　Minimum one-year experience as IT Specialist or IT Service desk support

　　Hotel experience will be an advantage

　　Possess excellent verbal and written communication and Microsoft Office skills, and a strong attention to detail

　　KEY RESPONSIBILITIES

　　Reporting to the IT Manager, responsibilities and essential job functions include but are not limited to the following:

　　General

　　Maintains documented balanced scorecard and annual goals and focus on achieving these goals.

　　Executes, prioritizes, organizes, and accomplishes assigned work.

　　Demonstrates and applies Information Resources knowledge by keeping up-to-date technically and applies new knowledge to their job.

　　Completes other reasonable duties as requested by leadership.

　　Providing technical support to all Talent, and to clients, end users and relevant stakeholders.

　　Assisting with a wide range of issues, including connection problems, data access, network failures, poor computer performance and cloud migration

　　Commissioning and installing upgrades, repairs, maintenance programmes and data transfers.

　　Solving problems with various appliances, including printers, scanners, desktop and laptop computers, handheld devices, and servers.

　　Creating IT tickets via ticket-tracking software and monitoring progress of individual task pathways.

　　Process

　　Maintains IT related inventory for the hotel.

　　Manages backups and technology disaster recovery planning and execution.

　　Generates systems communications for property users to provide user tips, alert users of system problems, and inform Talent of progress or status.

　　Monitors effective flow of issue management amongst Support Desk, and technology partners.

　　People

　　Builds and maintains positive and effective relations with all the stakeholders.

　　Meets all IT technology partners servicing the property on a routine and ad hoc basis.

　　Verifies effective induction program for new Talent or those in new or different roles.

　　Build and maintain positive and effective relations with direct team members.

　　Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

　　W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.