Job Title

　　IT Professional II

　　Agency

　　Texas A&M University

　　Department

　　Technology Services

　　Proposed Minimum Salary

　　Commensurate

　　Job Location

　　College Station, Texas

　　Job Type

　　Staff

　　Job Description

　　Our Commitment

　　Texas A&M University is committed to enriching the learning and working environment by promoting a culture that respects all perspectives, talents & identities. Embracing varying opinions and perspectives strengthens our core values (https://www.tamu.edu/about/coreValues.html) which are: Respect, Excellence, Leadership, Loyalty, Integrity, and Selfless Service.

　　Who we are

　　Technology Services provides reliable and accessible IT services to elevate and enhance Texas A&M University. We provide IT leadership to the campus community while enabling the research, education and service mission of Texas A&M. With trusted services and innovative solutions, we are changing the technology landscape on campus. To learn more about IT at Texas A&M University visit us at: https://it.tamu.edu/

　　What we want

　　The IT Professional II, under general supervision, performs advanced troubleshooting, analysis, and problem-solving for unit-level support in multiple technical fields.

　　What you need to know:

　　Salary: Commensurate on selected candidate's experience.

　　Required Education and Experience:

　　Bachelor’s degree in applicable field or equivalent combination of education and experience.

　　Three years of related experience in IT.

　　Required Special Knowledge, Skills, and Abilities:

　　Ability to multi-task and work cooperatively with others.

　　Excellent written communication, analytical, interpersonal, and organizational skills.

　　Preferred Qualifications:

　　Ability to create reports in SAP Crystal Reports.

　　Experience with SQL Server database technology and query language.

　　Valid driver's license or the ability to obtain State of Texas class “C” vehicle operator’s license within 30 days of employment.

　　Experience with TCP/IP, Relational Database, computer hardware, networking hardware and basics, wiring and hardware installation.

　　Responsibilities:

　　APPLICATION SUPPORT: Serves as a resource for internal and external customers. Resolves hardware and software problems with vendor technical support. Installs, configures, and maintains both critical and non-critical software and hardware. Prepares specifications for purchases of hardware and software upgrades. Assists with production control, disaster recovery, networking, computer operations, or other operating systems.Works closely with vendors to provide prompt resolution of issues and scheduling of upgrades in test and production environments. Maintains an awareness of Transportation Services industry and applications to recommend new solutions and strategies. Develops processes, documentation, tools, and workarounds to remediate issues for end users.

　　Resolves elevated support tasks for the IT service desk.

　　ADMINISTRATION: Provides technical oversight and training for conducting research of problems and the formulation of recommended solutions for customers. Provides primary administration responsibility for basic software products or systems. Produces reports and summaries for management and/or users including financial, status, progress summaries, and system utilization. Coordinates project tasks in support of unit/department. Directs the efforts of one or more individuals.

　　DEPARTMENT OBJECTIVES/CUSTOMER SERVICE: Evaluates and follows through on issues and problems until resolved or escalated. Develops and documents application manuals/in-application help for end users. Perform other duties as assigned.

　　Instructions to Applicants : Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

　　All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution’s verification of credentials and/or other information required by the institution’s procedures, including the completion of the criminal history check.

　　Equal Opportunity/Affirmative Action/Veterans/Disability Employer.

　　Howdy and thank you for your interest in a career with Texas A&M University. As the flagship campus of The Texas A&M University System, we are located in College Station, Texas with a student population of more than 74,000 and nearly 14,000 faculty and staff.The Spirit of Aggieland is unmistakable. We are a unique American institution, fostering a culture of friendliness, compassion and respect for one another. Our unique history and rich traditions make Texas A&M special.From our benefits package and professional development opportunities to our retirement programs, Texas A&M is a great place to work. Your path to a great career starts here!Equal Opportunity/Affirmative Action/Veterans/Disability Employer.

　　If you need assistance in applying for this job, please contact (979) 845-5154.

　　Useful Links:

　　Benefit Programs (https://www.tamus.edu/business/benefits-administration)

　　Retirement

　　Employee Discount Program (https://employees.tamu.edu/benefits/healthy-behaviors/perks.html)

　　Flexible Spending Accounts

　　University Holidays (http://www.tamus.edu/business/human-resources/am-system-holidays/)

　　Legal Statements

　　New Employee Orientation (https://employees.tamu.edu/orgdev/courses.html#EmployeeOrientations)

　　Prospective Employees

　　Safety and Security Notices (https://orec.tamu.edu/clery/annual-security-report/)

　　Training and Development

　　USERRA (https://www.dol.gov/agencies/vets/programs/userra)

　　Nondiscrimination Notice