IT Operations Specialist I

　　Durham, North Carolina

　　Onsite

　　Contract

　　$21.7/hr - $21.7/hr

　　Our global SaaS client is looking for a contract IT Operations Specialist I. This is an onsite position located in Durham, NC.

　　The Service Desk Administrator I coordinates, diagnoses, and troubleshoots internal employee issues with technology. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates to management and end-users. Supports and maintains effective relationships with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support. The Service Desk Administrator I is responsible for supporting end-user technologies for client users as well as providing onsite support for our offices. The position supports all company standard systems, applications and software; including, but not limited to:

　　Microsoft Windows 10

　　Apple OSX

　　Microsoft Office 365

　　Anti-virus software

　　Software VPN

　　Mac and Windows laptops and workstations

　　RingCentral VOIP Software

　　Printers, MFP and Fax devices

　　Polycom and Zoom Video Conferencing technologies

　　Contract Duration: 12-Months

　　Required Skills & Experience

　　Good communication and people skills

　　Troubleshooting skills for windows/Mac based platforms, smart phones, and A/V equipment Willingness to learn, develop, and contribute in a fun, fast-paced environment

　　Self-starter that brings both interpersonal skills and creative problem solving skills

　　Desired Skills & Experience

　　VMware ESXi/Horizon experience

　　JIRA and Confluence experience

　　Office365 experience or exposure on the administrative side Knowledge of domain management applications

　　Demonstrated knowledge of networking and hardware standards

　　Solid understanding of security concepts, principles and practices

　　A+/Microsoft certification preferred (or working towards)

　　What You Will Be Doing

　　Daily Responsibilities

　　Receives requests through the IT ticketing system, via email, Slack, or phone for assistance on computer related problems including network, hardware, software, peripheral, and related equipment; determines severity of problems; troubleshoots, resolves or refers to appropriate technical staff as appropriate, trains users in resolving problems.

　　Participates in the acquisition, installation, upgrade, and maintenance of workstations, laptops, software, and related systems; installs, moves /relocates, and configures software for new users; Install, configure, and patch various operating systems (Windows 10, OSX) for laptops /desktops; manage hardware and software asset lists

　　Ensures quality customer service to client's staff; ensures proper and accurate feedback on technical problems; and coordinates communication between user and IT staff

　　Utilizes and maintains ticket tracking systems, software, and related systems to ensure efficient help desk and customer service operations, maintains forms, documentation, and logs

　　Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions

　　Ensures conformance with established IT and company policies and procedures; recommends improvements in workflow, procedures, and use of equipment and forms; implements improvements as approved; and provides on-call support

　　You will receive the following benefits:

　　Medical Insurance - Four medical plans to choose from for you and your family

　　Dental & Orthodontia Benefits

　　Vision Benefits

　　Health Savings Account (HSA)

　　Health and Dependent Care Flexible Spending Accounts

　　Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

　　Hospital Indemnity Insurance

　　401(k) including match with pre and post-tax options

　　Paid Sick Time Leave

　　Legal and Identity Protection Plans

　　Pre-tax Commuter Benefit

　　529 College Saver Plan

　　Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.

　　Posted by: Angela Salvato

　　Motion Recruitment Partners is an Equal Opportunity Employer, including EOE Protected Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment background screening including a criminal check. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.