IT Operations Specialist I
Durham, North Carolina
Onsite
Contract
$21.7/hr - $21.7/hr
Our global SaaS client is looking for a contract IT Operations Specialist I. This is an onsite position located in Durham, NC.
The Service Desk Administrator I coordinates, diagnoses, and troubleshoots internal employee issues with technology. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from local personnel or from employees using network remote access. Provides timely resolution of problems or escalation on behalf of customer to appropriate technical personnel. Provides case status updates to management and end-users. Supports and maintains effective relationships with users. Develops, documents, and implements standard operating procedures and customer service guidelines relating to IT support. The Service Desk Administrator I is responsible for supporting end-user technologies for client users as well as providing onsite support for our offices. The position supports all company standard systems, applications and software; including, but not limited to:
Microsoft Windows 10
Apple OSX
Microsoft Office 365
Anti-virus software
Software VPN
Mac and Windows laptops and workstations
RingCentral VOIP Software
Printers, MFP and Fax devices
Polycom and Zoom Video Conferencing technologies
Contract Duration: 12-Months
Required Skills & Experience
Good communication and people skills
Troubleshooting skills for windows/Mac based platforms, smart phones, and A/V equipment Willingness to learn, develop, and contribute in a fun, fast-paced environment
Self-starter that brings both interpersonal skills and creative problem solving skills
Desired Skills & Experience
VMware ESXi/Horizon experience
JIRA and Confluence experience
Office365 experience or exposure on the administrative side Knowledge of domain management applications
Demonstrated knowledge of networking and hardware standards
Solid understanding of security concepts, principles and practices
A+/Microsoft certification preferred (or working towards)
What You Will Be Doing
Daily Responsibilities
Receives requests through the IT ticketing system, via email, Slack, or phone for assistance on computer related problems including network, hardware, software, peripheral, and related equipment; determines severity of problems; troubleshoots, resolves or refers to appropriate technical staff as appropriate, trains users in resolving problems.
Participates in the acquisition, installation, upgrade, and maintenance of workstations, laptops, software, and related systems; installs, moves /relocates, and configures software for new users; Install, configure, and patch various operating systems (Windows 10, OSX) for laptops /desktops; manage hardware and software asset lists
Ensures quality customer service to client's staff; ensures proper and accurate feedback on technical problems; and coordinates communication between user and IT staff
Utilizes and maintains ticket tracking systems, software, and related systems to ensure efficient help desk and customer service operations, maintains forms, documentation, and logs
Escalates technical issues and coordinates with IT staff to resolve problems and provide solutions
Ensures conformance with established IT and company policies and procedures; recommends improvements in workflow, procedures, and use of equipment and forms; implements improvements as approved; and provides on-call support
You will receive the following benefits:
Medical Insurance - Four medical plans to choose from for you and your family
Dental & Orthodontia Benefits
Vision Benefits
Health Savings Account (HSA)
Health and Dependent Care Flexible Spending Accounts
Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
Hospital Indemnity Insurance
401(k) including match with pre and post-tax options
Paid Sick Time Leave
Legal and Identity Protection Plans
Pre-tax Commuter Benefit
529 College Saver Plan
Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.
Posted by: Angela Salvato
Motion Recruitment Partners is an Equal Opportunity Employer, including EOE Protected Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment background screening including a criminal check. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.