Job Description

　　WHO WE ARE

　　Together we are a world-class diversified manufacturer with a commitment from our team to proudly provide pure precision solutions to our customers, delivering superior quality, value, and service.

　　Ferrotec (USA) Corporation is a technology company with a worldwide presence in a broad array of end products, manufacturing systems, and industries serving primarily the semi-conductor industry. We provide our customers with advanced material, component, system, and manufacturing solutions. Please visit www.ferrotec.com for a list of office locations.

　　HOW YOU MAKE AN IMPACT

　　As an IT Helpdesk Specialist, you play a crucial role as the first point of contact for end users, ensuring optimal support and maintenance within the organization's evolving computing environment. Your primary focus is on documenting service requests through the IssueTrak ticketing system, assigning labor hours to all requests, and maintaining the highest internal customer satisfaction through efficient and complete services and support.

　　Achievement of objectives must include an overriding commitment to quality that must permeate the areas of responsibility. Enable and Drive Change in the Organization.

　　WHAT SUCCESS LOOKS LIKE

　　Set up and troubleshoot user systems, providing user training and administering help-desk support.

　　Maintain and administer the network and files, as well as the software used.

　　Assist in maintaining equipment and software inventory, tracking licenses and warranties.

　　Collaborate with other IT team members to document policies and procedures, set corporate standards for hardware and software, and evaluate/recommend new software systems and technologies.

　　Report to the End User Services Supervisor.

　　Be a self-motivated, detail-focused professional, adaptive, and accepting of new challenging tasks.

　　Provide first-level contact, troubleshooting, documentation, and resolutions through the IssueTrak ticketing system.

　　Conduct hands-on and remote desktop/peripheral maintenance, including hardware and software installation, diagnostics, configuration, and repair.

　　Perform new hire onboarding and termination offboarding tasks, including IT device preparation, account provisioning, and process documentation.

　　Handle virus and malware remediation.

　　Fully support, configure, maintain, and upgrade computer equipment and related devices.

　　Maintain printers, phones, teleconference equipment.

　　Install and maintain desktop hardware and software.

　　Field and log incoming help requests from end users.

　　Conduct computer diagnostics to investigate and resolve problems.

　　Analyze, isolate, and resolve issues in a timely fashion.

　　Collaborate with technical team members to assess network-related needs.

　　Work with external support vendors on various technical issues.

　　Assist in the maintenance of IT documentation and guides.

　　Escalate service requests through the IssueTrak ticketing system.

　　Support other locations when time permits.

　　Maintain sustainable inventories on all IT-related devices and equipment, documenting inventory.

　　WHAT YOU NEED TO BE SUCCESSFUL

　　Relevant bachelor’s degree, IT Certifications, and/or equivalent experience (minimum 2 years).

　　Knowledge of basic computer hardware.

　　Self-motivating and self-starting individual.

　　Ability to excel independently and as a member of a team.

　　Experience supporting remote users.

　　Working knowledge of a range of diagnostic utilities.

　　Proven experience in an IT support role.

　　Excellent analytic and problem-solving skills.

　　Exceptional written and oral communication skills.

　　Exceptional attention to detail.

　　Excellent interpersonal skills.

　　Willingness to travel and support multiple locations.

　　PERKS OF JOINING OUR TEAM

　　With positive values, a productive atmosphere and a commitment to excellence, Ferrotec encourages employees to maximize and realize their potential.

　　The salary range is included in this job posting is relevant to applicants that reside or work in the Livermore, CA area only. Salary offers will depend on a your experience, knowledge, skills, education, and location. Actual salary may vary due to these and other factors.

　　Ferrotec is proud to offer Competitive Benefits Package including Medical, Dental, Vision, Life & Disability, 401K Matching, Flexible Work Hours, Tuition Reimbursement, Leadership Development, Travel and Hotel Discounts, Paid Time Off , Sick & Wellness and Volunteer Time, Employee Recognition Program, Employee Engagement & Appreciation Events hosted throughout the year. Virtual Wellness Activities and Classes available to all employees & family members and Much More!

　　We would love to get to know you better and you get to know us better! You can easily apply!

　　We are proud to be an Equal Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status or any other protected factor under federal, state or local law.

　　Requirements