Description:

　　In this role the IT HelpDesk technician serves customers by providing product and service information and resolving product and service problems. Providing Wellmark members and providers with basic support on the Internal Tool Set. This could include password reset, Web browser support, issue resolution of navigation through the web portal. Experience with working with customers and assisting in the creation of accounts, resetting passwords, following documented processes and procedures. This role will be for support Wellmark customers and supporting tools that Wellmark Members, Providers, and Producers leverage

　　Skills:

　　Service desk, Remote support, customer service, Help desk, Troubleshooting, Service, o365, intune

　　Top Skills Details:

　　Service desk,Remote support,customer service

　　Additional Skills & Qualifications:

　　conflict resolution (usually quite easy) Wellmark.com page navigation Account registration of new customers

　　Experience Level:

　　Entry Level

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.