BorgWarner - Izmir /n ewly acquired Eldor Segments/

　　Reliably delivering what’s needed todayThere are few challenges as important today as creating solutions that support a cleaner, more energy-efficient world. This requires a commitment to constantly improve the transportation of people and things. We, at BorgWarner, made that commitment decades ago and have since been creating technologies to improve efficiency, emissions and performance in all types of vehicles.

　　Constantly pursuing what’s nextOur proven track record has made us industry leader in clean, energy-efficient propulsion system solutions for combustion, hybrid and electric vehicles. We uncover strong trends and use smart science and technology to address a future based on varying regulations, consumer demands and automaker requirements.

　　Product leadership that’s changing the worldOur employees have earned trusted partnerships with customers and suppliers around the world. We leverage these relationships to gain a deeper understanding of the challenges at hand and then do what it takes to develop the next solution. Our strong operations and commercialization expertise result in high volume availability of competitive, efficient products that truly drive change.

　　BorgWarner PowerDrive Systems is currently looking for IT Client Technician.

　　Key Accountabilities

　　Service Delivery Service

　　Helps to build IT service relationship with customers

　　Ensure quality services are performed to the agreed SLA

　　Willing to be part of distributed service-teams and to take over responsibility of one or more specific service-team(s) as owner

　　Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery

　　Understands Incident, Problem and Change Management Principles

　　Ensures first class IT Service Delivery across locations for infrastructure services

　　Support the setup of processes around Service Management

　　Providing 1st & 2nd Level support but also leading local Client/Infrastructure and LAN change activities

　　Support of Local Production/Manufacturing Connectivity

　　Printers installation, configuration & support

　　Smart hand for Hosting services / Tape Rotation, Physical reboot, Install/uninstall in Rack for new/old servers or others equipment’s/

　　Client & Asset Service

　　General Computer Desktop & Laptop support

　　Configure new and existing PCs according to Corporate standards for deployment

　　Desktop Applications installation and troubleshooting

　　Maintain Licenses Management and version control

　　Hardware Refresh Project involvement

　　Maintains client security settings (e.g. admin rights, software installs, etc)

　　Service Desk Service

　　Service desk support by phone, email, chat, etc.

　　Provide & Maintain Phone system and mobile devices support

　　Ensures that remote and on-site support issues are resolved to customers satisfaction

　　LAN Service

　　Provide basic network, security and printing support

　　Operation Technologies ( OT Shop Floor ) focus :

　　Incidents & Service Request Support

　　Maintain high level of services in Automation systems (PLC, SCADA …. )

　　Coordinate the Maintenance and support of Embedded systems, Data Acquisition Systems, Control Systems, Instrumentation and computers/servers of Test equipment

　　Configure & Migrate new and existing IT Devices according to corporate standards for deployment

　　Data backup and maintenance on storage shopfloor servers (edge of line)

　　Maintain Industrial networks

　　Devices communication support (CAN, Modbus, Ethernet, GPIB, Serial, etc.)

　　Plant Maintenance & Database management (MySQL, SQL Express and others, Oracle, etc.)

　　Point of contact for Shop Floor Products & Software Support

　　Point of contact with Shop Floor Business representative

　　Teamwork and interface with IT Desk Side support Team (IT Global infrastructure Standardization)

　　Documentation support and improvement ( layout, dependencies, schema … )

　　Integration/Hardware Refresh involvement

　　Standardization & advisor for HW & SW Apps + Industrial Networks

　　Monitoring IIOT & key Shopfloor (OT) components

　　Actively seeks collaboration with internal and external team members related to a Project

　　Comply with environmental, safety, health and energy, quality, and prevention standards

　　Comply with the organization's rules and internal regulations: Code of Ethics, Practice and Schedule

　　Respect workplace safety and cleanliness rules

　　Respect and comply with environmental policy rules

　　Perform other tasks not included in the activity for which he was hired, when the needs or convenience of the service justify it, for the period necessary for the said needs or conveniences of service

　　Education & Experience

　　BA/BS Computer Science or related field

　　3+ years working in Information Technology

　　3+ years working in Operations Technology & Industrial projects

　　Experience in implementing and executing towards a Service Management Framework in a large organization

　　Comfortable presenting technical topics to business associates

　　Ability to develop appropriation requests and cost justification for IT projects

　　Global and/or Cross-Europe cultural training or work experience

　　Customer Focus Process Management

　　Informing Drive for Results

　　Listening Action Oriented

　　Learning on the Fly

　　Priority Setting Dealing with Ambiguity

　　Problem Solving Functional/Technical Skills

　　Demonstrates advanced competencies for troubleshooting and problem solving, together with advanced customer and vendor / partner interface skills

　　Self-Knowledge

　　Ethics & Values

　　Works independently, leading small to medium projects and leading or participating in Department, and / or group technology planning

　　Provides input to the development of key support processes

　　Focus of knowledge and operations encompasses the site and extends to the group level

　　Scope of position is defined by basic problem solving and the relation to the overall assignment or project

　　Expertise and Practice with manufacturing environment, PLC

　　MS SQL knowledge, Cisco basics, Practice in ticketing systems and SCCM, Active Directory

　　Fluent in English

　　Internal Use Only: Salary

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　　BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.

　　Our Culture

　　We believe health and safety of our employees are a top priority, we care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honor integrity, strive for excellence, commit to responsibility for our communities and the environment, and build on the power of collaboration.

　　Career Opportunities

　　We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies and future vision. We offer a strong local presence and interesting global opportunities. Start your future with BorgWarner now!