BorgWarner - Izmir /n ewly acquired Eldor Segments/
Reliably delivering what’s needed todayThere are few challenges as important today as creating solutions that support a cleaner, more energy-efficient world. This requires a commitment to constantly improve the transportation of people and things. We, at BorgWarner, made that commitment decades ago and have since been creating technologies to improve efficiency, emissions and performance in all types of vehicles.
Constantly pursuing what’s nextOur proven track record has made us industry leader in clean, energy-efficient propulsion system solutions for combustion, hybrid and electric vehicles. We uncover strong trends and use smart science and technology to address a future based on varying regulations, consumer demands and automaker requirements.
Product leadership that’s changing the worldOur employees have earned trusted partnerships with customers and suppliers around the world. We leverage these relationships to gain a deeper understanding of the challenges at hand and then do what it takes to develop the next solution. Our strong operations and commercialization expertise result in high volume availability of competitive, efficient products that truly drive change.
BorgWarner PowerDrive Systems is currently looking for IT Client Technician.
Key Accountabilities
Service Delivery Service
Helps to build IT service relationship with customers
Ensure quality services are performed to the agreed SLA
Willing to be part of distributed service-teams and to take over responsibility of one or more specific service-team(s) as owner
Ensure that systems, processes and methodologies specified are followed and to ensure effective monitoring, control and support of service delivery
Understands Incident, Problem and Change Management Principles
Ensures first class IT Service Delivery across locations for infrastructure services
Support the setup of processes around Service Management
Providing 1st & 2nd Level support but also leading local Client/Infrastructure and LAN change activities
Support of Local Production/Manufacturing Connectivity
Printers installation, configuration & support
Smart hand for Hosting services / Tape Rotation, Physical reboot, Install/uninstall in Rack for new/old servers or others equipment’s/
Client & Asset Service
General Computer Desktop & Laptop support
Configure new and existing PCs according to Corporate standards for deployment
Desktop Applications installation and troubleshooting
Maintain Licenses Management and version control
Hardware Refresh Project involvement
Maintains client security settings (e.g. admin rights, software installs, etc)
Service Desk Service
Service desk support by phone, email, chat, etc.
Provide & Maintain Phone system and mobile devices support
Ensures that remote and on-site support issues are resolved to customers satisfaction
LAN Service
Provide basic network, security and printing support
Operation Technologies ( OT Shop Floor ) focus :
Incidents & Service Request Support
Maintain high level of services in Automation systems (PLC, SCADA …. )
Coordinate the Maintenance and support of Embedded systems, Data Acquisition Systems, Control Systems, Instrumentation and computers/servers of Test equipment
Configure & Migrate new and existing IT Devices according to corporate standards for deployment
Data backup and maintenance on storage shopfloor servers (edge of line)
Maintain Industrial networks
Devices communication support (CAN, Modbus, Ethernet, GPIB, Serial, etc.)
Plant Maintenance & Database management (MySQL, SQL Express and others, Oracle, etc.)
Point of contact for Shop Floor Products & Software Support
Point of contact with Shop Floor Business representative
Teamwork and interface with IT Desk Side support Team (IT Global infrastructure Standardization)
Documentation support and improvement ( layout, dependencies, schema … )
Integration/Hardware Refresh involvement
Standardization & advisor for HW & SW Apps + Industrial Networks
Monitoring IIOT & key Shopfloor (OT) components
Actively seeks collaboration with internal and external team members related to a Project
Comply with environmental, safety, health and energy, quality, and prevention standards
Comply with the organization's rules and internal regulations: Code of Ethics, Practice and Schedule
Respect workplace safety and cleanliness rules
Respect and comply with environmental policy rules
Perform other tasks not included in the activity for which he was hired, when the needs or convenience of the service justify it, for the period necessary for the said needs or conveniences of service
Education & Experience
BA/BS Computer Science or related field
3+ years working in Information Technology
3+ years working in Operations Technology & Industrial projects
Experience in implementing and executing towards a Service Management Framework in a large organization
Comfortable presenting technical topics to business associates
Ability to develop appropriation requests and cost justification for IT projects
Global and/or Cross-Europe cultural training or work experience
Customer Focus Process Management
Informing Drive for Results
Listening Action Oriented
Learning on the Fly
Priority Setting Dealing with Ambiguity
Problem Solving Functional/Technical Skills
Demonstrates advanced competencies for troubleshooting and problem solving, together with advanced customer and vendor / partner interface skills
Self-Knowledge
Ethics & Values
Works independently, leading small to medium projects and leading or participating in Department, and / or group technology planning
Provides input to the development of key support processes
Focus of knowledge and operations encompasses the site and extends to the group level
Scope of position is defined by basic problem solving and the relation to the overall assignment or project
Expertise and Practice with manufacturing environment, PLC
MS SQL knowledge, Cisco basics, Practice in ticketing systems and SCCM, Active Directory
Fluent in English
Internal Use Only: Salary
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BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.
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Career Opportunities
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