IT ANALYST

　　The IT Analyst is a first-level role with the primary responsibility of providing technology solutions and support to customers, participating in delivering assigned office(s) daily IT operational work list, facilitating and supporting meeting technology events and tools, and participating in IT projects and initiatives. The IT Analyst also participates in advancing continuous organizational effectiveness and exceptional service delivery.

　　In this capacity, the IT Analyst will:

　　Serve as an effective technical resource to customers who contact them directly for timely assistance and high quality solutions and support, as well as for escalations requiring software and hardware requests; Promote new technologies;

　　Facilitate and support meeting technology events and tools including video conferences, presentations, client meetings and special events;

　　Collaborate with Firm-wide departments to ensure proper and accurate scheduling and execution of meetings and events;

　　Install and maintain computer software standards in accordance with departmental requirements and procedures;

　　Work across IT teams to achieve timely escalation and closure of software and hardware issues;

　　Maintain the operational availability of office computers and printers;

　　Maintain asset management system to ensure the accuracy and currency of Firm assets;

　　Use Firm call tracking technology, in conjunction with departmental best practices, to create, update, escalate, and close tickets recording the life-cycle of a services request;

　　Practice call ownership by acting as a liaison with Firm-side IT groups and customer keeping them apprised of service request status until request is resolved to customer’s satisfaction;

　　Participate in IT initiatives, projects, and deployments; promotes effective training and user acceptance of Firm software;

　　Support mobile device technologies; Promote and support remote access tools and best practices;

　　Facilitate the handling of planned service events such as monthly network maintenance, or unplanned network disruptions/critical outages requiring effective coordination and reporting to responsible IT groups (Network Operations, Telecom, etc.);

　　Foster data security policies and best practices; adhere to Information Security regulations and guidelines to ensure proper handling and security of Firm data;

　　Works beyond scheduled hours as necessary for planned and unplanned work and support; light travel may be required; and

　　Impeccable work ethic is a must (Punctual, Reliable Attendance and Self- motivated).

　　PROFICIENCIES

　　Advanced proficiency in Microsoft Operating Systems, specifically application installation and configuration processes;

　　Advanced proficiency in Microsoft Office Suite;

　　Advanced to expert proficiency in remote access architectures, applications and technologies (Citrix, VPN);

　　Advanced to expert knowledge of mobile technologies (iOS, iPad OS);

　　Advanced to expert proficiency in networking technologies, cabling topologies, data communication devices, and related applications;

　　Advanced to expert proficiency in Inter/Intra/Extranet technologies;

　　Advanced to expert proficiency in Document Management Systems (WorkSite/FileSite);

　　Advanced knowledge of customer service principles and practices;

　　Advanced proficiency with data security and security applications;

　　Advanced proficiency with project management;

　　Advanced proficiency in remote access architectures, applications and technologies (Citrix, VPN); and

　　Advanced proficiency in practice support/litigation support applications (Ringtail, LiveNote, Concordance, CaseMap).

　　QUALIFICATIONS

　　Associate’s degree (preferred); Bachelor’s degree (preferred); or similar work experience;

　　At least 3 years of experience providing direct support to customers in the areas of business solutions, software, hardware and networking technologies;

　　At least 3 years of experience in LAN, WAN and network systems support and management;

　　At least 3 years of experience configuring, installing and maintaining client PC operating systems and related devices; and

　　At least 3 years of professional services or law firm experience (preferred).

　　#P2

　　As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

　　Why Kelly ® Technology?

　　Looking to put your tech expertise to work on today’s most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, you’ll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the world’s most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. We’re here to help you gain experience, make an impact, and grow your tech career.

　　About Kelly

　　Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

　　Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

　　Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.