Description

　　Stiles has been helping manufacturers nationwide increase their efficiency and productivity for more than 50 years. With world-class machinery backed by an experienced and responsive support team, extensive parts inventory, unique upgrade capabilities, and a nationally accredited education and training program, Stiles builds solutions around our customer’s needs.

　　We offer expertise in manufacturing a range of materials, including wood, plastics, composites, carbon fiber, glass, stone, and nonferrous metals. Our innovative concepts, new technologies, and outstanding service extend to aerospace, transportation, alternative energy, architecture and structural elements, furniture, retail fixtures, and other industries.

　　Stiles is headquartered in Grand Rapids, Michigan, and has regional offices in High Point, North Carolina; Bristol, Pennsylvania; Coppell, Texas; and Rancho Cucamonga, California.

　　Interested in joining the Stiles team? We offer our team members a generous benefit package, an opportunity for career advancement, and support in your career every step of the way!

　　As the Installation Coordinator, you will be responsible for the following:

　　Communicate with customer to confirm delivery, installation and training dates, review preparation details with the customer and insure they are informed of their responsibilities through a signed “pre-install checklist” to facilitate a successful installation.

　　Communicate details of the installation with Field Service Representative prior to installation, maintain contact during installation, document progress and issues, and provide support

　　Coordinate delivery and ancillary equipment needs for machines sold without installation, ensuring customer satisfaction.

　　Communicate with the salesman upon receipt of order to determine any undocumented issues, understand customer expectations and commitments made to the customer.

　　Communicate with accounting/finance regarding credit status, and traffic regarding delivery specifics.

　　Verify install and warranty terms and allocations.

　　Understand the correct technical specifications and options of the machine. Coordinate delivery of all components and parts orders to coincide with machine installation.

　　Handle coordination of dust and other ancillary equipment that may be necessary for the installation.

　　Perform pre-install meetings and/or follow-up meetings with Service Scheduling Coordinators, Product Groups, Sales and/or customers, if necessary.

　　Coordinate run-off needs with Product Group, understanding the reasons for the run-off and the outcome of the run-off. May include arranging for materials, if necessary.

　　Maintain good relationships with customers by creating plans to get issues resolved by proper tracking, documentation, problem resolution and follow-up with customer.

　　Receive and file documentation relating to installation, machine backups, and install photos. Follow up with FSR if not received in a timely manner.

　　Prepare and distribute installation reports as required.

　　Assist with the installation and de-installation of machines in showrooms when required.

　　Coordinate machinery trade-ins, including de-installation, packing and coordination with other internal groups

　　Hand off to Regional Service and notify sales channel after install is complete.

　　The successful candidate will have knowledge and experience in:

　　MS Office applications

　　Ability to multitask

　　Adaptability to changing priorities

　　Strong verbal and written communication skills

　　Strong administrative skills

　　Self-starter and self-reliant

　　Excellent problem-solving skills

　　Mechanical aptitude

　　Logistics and machinery transportation

　　If you are currently an employee of a Stiles Machinery customer or dealer, we need written approval from Senior Management of your current employer before continuing the application process.

　　Qualifications

　　Education

　　Preferred

　　Technical/other training or betterExperience

　　Preferred

　　Technical knowledge for industrial equipment