About JLG, an Oshkosh company

　　JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

　　This role is being developed in line with the UK & EMEAI Strategies and will work in conjunction with an existing Inside Sales & Administration Coordinator. The support that this role will offer to both the UK&I Sales Team and the customer base will help towards meeting all elements of the strategies, but in particular the ‘Unparalleled Customer Experience’; ‘Provide and Prove the Value of JLG’, ‘Live a People’s First Culture’ and ‘Institutionalized Operational Excellence’ elements.

　　The Inside Sales Coordinator will report to the UK&I General Manager and in addition to supporting the General Manager, will provide support to the UK&I Sales Director and Account Management and Business Development Team to ensure that their commitments to customers are carried out in a timely manner and to allow more ‘customer-contact’ time.

　　Responsibilities for Inside Sales Coordinator

　　Maintain organised sales records and report month-end goal setting to the General Manager and Sales Director

　　Arrange for creation and distribution of presentations and supporting documents to help Account Management Team generate business leads

　　Support Account Management Team by completing orders in a timely manner, and keeping customers informed of delays and delivery dates

　　Attend essential sales training meetings and develop an understanding of all the company's services and products

　　Monitor and organise inventory while effectively tracking new products for sale

　　Contribute to overall customer satisfaction by promptly answering emails and handling orders by phone

　　Attend weekly Inside Sales Calls and coordinate activities / orders with other departments – Workshop, Accounts, Financial Solutions, Logistics

　　Establish active communication and engagement with Account Management Team to ensure that orders are processed promptly

　　Collaborate with Account Management Team in weekly meetings by creating and maintaining weekly and month-end sales reports

　　Qualifications for Inside Sales Coordinator

　　Working knowledge of Microsoft Windows and Excel spreadsheets using pivot tables

　　Demonstrated ability to assist General Manager, Sales Director, Business Development Managers and Account Managers with any additional work as needed

　　Have a strong work ethic and are eager to learn and make new sales with customers, including add-on services

　　Must thrive on working in fast paced, reactive working environments

　　Be strongly skilled in organisation, problem-solving, customer service, and multitasking while being committed to excellence

　　Must have strong interpersonal, communication (phone & email etiquette) and organisational skills

　　Must be able to assist in sales and marketing campaigns as needed, particularly through presentations

　　Must be resilient, determined and driven

　　Good emotional intelligence, effective interaction with callers, visitors, managers and co-workers and self-management are keys to success in the role.