Staples is business to business. You’re what binds us together.

　　Our world class sales and sales support teams work directly with businesses of all sizes to offer products and services to meet our customers’ unique needs. We are committed to understanding our customers and use best-in-class sales tools and technology to find the best solutions. We’re constantly discovering new ways to reach our goals, taking time to develop our skills, and investing in our career growth, so we can enjoy lucrative opportunities and grow our careers both within and beyond sales.

　　What you’ll be doing:

　　Leverage various internal partners to drive growth and ensure customer satisfaction. This includes, but is not limited to Category Sales Specialists, Sales Operations and Customer Service Teams

　　Use Professional Selling Skills (PSS) to identify customer needs and close/win opportunities.

　　Influences on the spot pricing decisions in order to cultivate a seamless customer experience

　　Maintain and grow revenue by consistently meet activity goals and daily metrics - outbound dials, sell time, live contacts, and created opportunities.

　　Manage sales funnel to close opportunities.

　　Implement strategies to retain at-risk customers or those considering canceling their subscriptions.

　　Engage with customers to uncover and win new opportunities and discuss promotions and/or campaigns.

　　Keeping customers engaged with the company through regular check-ins, follow-up calls, or personalized interactions.

　　Gathering feedback from customers about their experiences, needs, and preferences and conveying this information to relevant departments within the company for improvement

　　Identifying and resolving customer problems, complaints, or inquiries, and ensuring that customers receive timely and effective solutions

　　Providing customers with information about new features, upgrades, or offerings that may be of interest to them and explaining how these additions can benefit them

　　What you bring to the table:

　　Strong drive and a desire to win

　　Proven ability to view rejection as a learning opportunity and double down on next best actions

　　Strong phone presence

　　Strong organization and time management skills

　　Ability to effectively communicate and build relationships

　　Ability to sell company values and services, in addition to program features and benefits via phone and internet

　　Ability to adapt to a fast-paced organization

　　Strong communication skills; active listener

　　Qualifications :

　　What’s needed- Basic Qualifications:

　　High school diploma or GED

　　1+ years of experience in a sales, customer service, or a sales support position

　　2+ years experience with MS Word, Outlook, Excel and PowerPoint

　　What’s needed- Preferred Qualifications:

　　Bachelor's degree preferred or equivalent related experience

　　Experience building customer relationships

　　Account management experience

　　Industry knowledge a plus

　　We Offer:

　　Inclusive culture with associate-led Business Resource Groups

　　Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)

　　Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and m ore!

　　Interested in joining the team? Check out our perks and benefits !

　　Staples believes Inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.