Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

　　A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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　　Most Loved Workplace®

　　Forbes Best-in-State Employer

　　IN-OFFICE Customer Service Associate

　　In-Office Customer Service Associate -- Call Center

　　(The Customer Service Associate position is an on-site / in-office role only )

　　Location : Elgin, IL.

　　Hours : 9am-5:30pm and 10:30am-7pm

　　PRIMARY PURPOSE : To provide excellent service displaying empathy to callers regarding claims for multiple lines of business, including but not limited to, expediting the claims process, and providing detailed claim notes on all calls, resolving issues with one call/one person response, and directing calls to appropriate escalation path as needed.

　　ESSENTIAL FUNCTIONS and RESPONSIBILITIES

　　Assigns new claims to the appropriate claims handler.

　　Enters verbal and written application information that meets both the internal and external customers' requirements accurately into the appropriate system.

　　Contacts the customer by telephone, written correspondence and/or the appropriate system regarding documentation required to process a claim, required time frames, and claim status.

　　Communicates clearly and professionally with the customer by telephone.

　　Makes informed decisions within the parameters of our obligations.

　　Handles approximately 40 to 70 inbound calls daily from customers for a variety of queries.

　　Ability to type 35 words per minute (WPM).

　　Participates in and maintains a quality service culture within the Customer Service Team.

　　ADDITIONAL FUNCTIONS and RESPONSIBILITIES

　　Performs other duties as assigned.

　　Perform tasks based on the needs of the company or differing situations.

　　QUALIFICATIONS

　　Education & Licensing

　　High school diploma or GED required.

　　Experience

　　One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.

　　Skills & Knowledge

　　Excellent verbal and written communication skills

　　PC literate, including Microsoft Office products, Windows environment; as well as a variety of in-house databases.

　　Must meet minimum typing requirements (35 WPM).

　　Strong organizational skills

　　Ability to apply logic to interpret information and make sound decisions.

　　Ability to multitask in fast paced environment.

　　Ability to work in a team environment and/or independently.

　　Ability to meet or exceed Performance Competencies

　　Ability to meet all attendance expectations.

　　Responsibility and ownership to ensure callers receive the highest possible customer experience.

　　Resilience in changing situations.

　　A can-do attitude!

　　WORK ENVIRONMENT

　　When applicable and appropriate, consideration will be given to reasonable accommodations.

　　Mental: Clear and conceptual thinking ability; excellent judgment and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines

　　Physical: Computer keyboarding, travel as required

　　Auditory/Visual: Hearing, vision and talking.

　　The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

　　Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

　　If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.

　　Taking care of people is at the heart of everything we do. Caring counts

　　Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)