ALTA IT has a Long-Term Contract position open for an Information Systems Analyst.

　　Per Federal Govt Sector U.S Citizenship is required

　　Ability to pass Federal background check is required for Level 4 Public Trust Clearance

　　The role is for a 1st Shift Information Systems Analyst position, fulltime ONSITE at the Washington DC campus. Seeking a Desktop Support Analyst with strong experience to serve as part of a Tier 2/3 organization. This position will be required to work a set 1st shift schedule Monday - Friday.

　　The candidate should demonstrate strong technical knowledge with some PowerShell experience. The successful candidate will be expected to interface with internal customers and various technical support teams. The demonstrated ability to follow standard operating procedures and processes is essential. This position may require occasional travel, weekend, and/or overtime work.

　　The candidate is required have:

　　Experience with PowerShell or other scripting languages.

　　At least Seven years of overall IT experience, including a minimum of Five years of experience providing general desktop support with previous experience opening and maintaining support cases via enterprise IT service management, e.g. ServiceNow or similar.

　　At least Five years’ experience with hands-on computer and printer hardware troubleshooting and support.

　　Experience working with OEM tech support, such as initiating tech support tickets and coordinating returns and exchanges. Experience with HP Warranty portal preferred

　　Experience with inventory management and logistical support.

　　At least Five years’ experience in with installing, configuring, and supporting the Microsoft Windows 10/11 operating systems on laptops and desktop computers in a client/server environment.

　　At least 5 years’ experience in supporting common applications, such as Microsoft O365

　　Experience with providing high level executive service to all clients.

　　Excellent written and oral communications are required, as this position will interface with clients via phone and e-mail, chat and in-person. Demonstrated ability to concisely summarize and document client issues is required.

　　Planning and executing activities using Excel and SharePoint.

　　Excel skills should include how to use formulas including lookups and conditionals statements

　　Knowledge of smartphone support and administration, e.g. iPhone.

　　AirWatch/ Intune experience preferred.

　　Strong skills using Service Now to create dashboards and queries to manage workloads.

　　Strong Level 1 network and VPN diagnosis and troubleshooting skills.

　　Demonstrated analytical and problem-solving skills.

　　Strong interpersonal and communication skills who can work with people at various levels of the organization.

　　* US Citizenship Required BS/BA in Information Systems, Computer Science or related field HIGHLY DESIRABLE * A+, MCDST, MTA, MOS, or similar certification is PREFERABLE

　　System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.

　　System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.