ABOUT THE OPPORTUNITY:

　　Field inbound telephone calls across all Baudville brands while using our call flow requirements. Timely and accurately complete quotes, enter orders, answer and resolve all questions and inquiries. Duties may also include performing any of the sales support functions as needed. Hours for this role are Monday-Friday 10:30 a.m. to 7:00 p.m. 

　　DUTIES AND RESPONSIBILITIES:

　　Resolve all inbound customer inquiries promptly to completion.Demonstrate strong customer focus and commitment to quality.Follow all policies and procedures to ensure accuracy and consistency.Problem-solve and handle escalated issues appropriately.Achieve minimum expectations for upselling, average order value, and call conversion.Ability to meet and exceed all monitoring criteria and utilize feedback for further development.Ability to meet all department objectives and metrics for call handling.Perform any sales support functions as neededObtain specific information and keep records of all customer communication in the JOT2 note fields.Have knowledge of any and all brands and product lines to be able to efficiently and effectively communicate options and appropriate products to customers.Establish and maintain working relationships with team members and those contacted within the course of the work day.Support company, team and individual goals.Support all areas within the sales suite as neededUnderstand and carry out instructions and duties as assigned by leadership.IDEAL CANDIDATE TRAITS:

　　 Proven ability to be detail oriented```{=html}

　　```-  Highly motivated and professional with excellent communication skills, highly confident and goal oriented.- Strong computer skills and proficiency in Excel and Word, as well as display competency in our company software and products.- Well-developed sales and customer service skills such as strong follow through skills and attention to details

　　LEVEL II:

　　Expected to resolve more complex customer issuesResponsible for the overall maintenance and fulfillment of specialized job functions/channelsEfficiently and professionally assists other departments in cross-functional support, as neededDemonstrates heightened mentorship and training skills for the development of team members

　　KEY MEASURES OF SUCCESS:

　　Must be highly detail-orientated in order to achieve a 99.7% accuracy rate or better for all entered orders.Conversion rate of 30% or better.Achieve Target for lines per order for Baudville and Idville Brands.Contribution towards department service level goal of answering each call within 15 seconds 92% of the time or greater.

　　REQUIREMENTS:

　　High School Diploma or equivalent0-2 years business-to-business sales or equivalent experience desired. (Level I)2-5 years of business-to-business sales or equivalent experience desired. (Level II)Position is mainly sedentary.  Must be able to work in an office environment with a sustained posture in a seated position.  Requires attentiveness and computer operation for prolonged periods.  Must satisfactorily pass a drug test.

　　::: {align="center"}?[]{#Hlk51152951}[]{#Hlk51152950}Our Winning Culture Offers:::

　　A world-class work environment:

　　West Michigan's 101 Best and Brightest Companies to work for 13 times

　　National Best & Brightest winner for 8 consecutive years

　　101 Best & Brightest in Wellness winner 8 times