Overview

　　Position Summary Details

　　The function of this job is to fulfill the passenger services obligation of the airlines for its officially disabled passengers as well as to assist non-disabled persons who desire wheelchair assistance for their comfort. Passenger service positions are very customer service oriented and “tipping” is allowed and customary. Wheelchair Agents who provide extraordinary customer service are known to increase their earning potential between $25–$100 per week (example only).

　　Essential Functions

　　At all times follow all safety precautions (push wheelchair at a safe pace, beware of other passengers and carts darting into the path, push only one wheelchair at a time, back wheelchairs down jetways rather than face-forward due to decline of the jetway ramp, etc.

　　Interact with passengers in a positive interpersonal way

　　Assist passengers in any way necessary to provide professional passenger relations (i.e. providing directions, assisting with flight information, and helping with any out-of-the-ordinary circumstances like delayed flights)

　　Comply with all Transportation Security Administration (TSA) checkpoint screening requirements and processes

　　Responsibilities:

　　Safely transport passengers from gate to gate, curb to curb, or gate to curb depending upon whether they are

　　In-terminal plane transfers, originating passengers, or destination-arriving passengers

　　Assist passengers at baggage claim as necessary

　　Coordinate with the dispatcher for assignments (dependent on the airport)

　　Coordinate with gate agents to assist any wheelchair-assisted passengers who will need gate agent assistance at the time of boarding the aircraft

　　Complete thorough Incident Reports for any accidents or out-of-the-ordinary events while in the court of transporting a passenger

　　Physical Demands:

　　The individual may be required to stand, walk, and climb stairs for 2/3 or more of the work shift.

　　Individuals may be required to talk, hear, and use hands to handle or feel, for 2/3 or more of the work shift.

　　Individuals may be required to lift up to 75 pounds or more for up to 2/3 of the work shift.

　　Individuals may be required to push wheelchair up to 600 pounds or more for ⅔ of the work shift

　　Work Environment:

　　The work environment has a moderate noise level.Specific Job Knowledge, Skill, and Ability:

　　Language Skills:

　　Language Skills:

　　Must be able to communicate effectively in the English language.

　　Must be able to read and interpret documents such as safety rules, operating and procedure manuals, employee handbooks, and passenger boarding documents.

　　Must be able to effectively present information, and respond to questions from passengers, managers, clients, customers, and the general public.

　　Must also possess and utilize effective listening skills.

　　Math Skills:

　　Ability to add, subtract, multiply and divide into all units of measure, using whole numbers, common fractions, and decimals.Reasoning Ability :

　　Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.

　　Ability to deal with problems involving several concrete variables in standardized situations.

　　General Company Requirements:

　　Employee must comply with the Company’s uniform and grooming standards and must wear his or her SIDA badge/Airport ID at all times.

　　Employee must comply with all guidelines and policies set forth in ABM Aviation’s Employee Handbook. These policies include, but are not limited to, the Company’s Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy.

　　Education:

　　High School Diploma or GED preferred.Experience:

　　Previous customer service experience preferred.Overall:

　　Must be 18 years of age or older.

　　Must submit to and pass a drug screening.

　　Must meet all requirements to receive required airport SIDA badge, and Customs Seal , including successful completion of a background check and ten-year work history.

　　Must be willing to work on Saturday, Sunday, and three days from the weekdays. (total of 5 days)

　　You will have two consecutive day-offs in between Monday and Friday

　　Must have TWO US Government Issued ID for SIDA badge purposes (All Original IDs/ no photocopies, no digital copy)

　　Must bring 1 ID that identifies your current* address:

　　State ID

　　Driver's License

　　Must bring 1 ID that identifies your citizenship:

　　US Passport

　　US Birth certificate (Birth Certificate card will not be accepted. Bring full-size birth certificate)

　　For Foreign Nationals

　　Green card with SSN

　　Employment Authorization Document with SSN

　　EAD Categories NOT ELIGIBLE for SIDA security clearance: A10, A11, C08, C10

　　This job description is subject to change at any time, at the discretion of management.

　　REQNUMBER: 75423

　　All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.