Human Capital Management Product Support Consultant

　　Overview

　　World Insurance is one of the fastest-growing insurance brokerage firms in the United States. Our Employee Benefits Practice offers our Clients Payroll and Human Capital Solutions through our World Payroll and HR (WPHR) team.  This team provides HRIS/HCM solutions and Payroll and HR outsourcing services to create deeper value for our Employee Benefits and Commercial lines clients.

　　Using the UKG Ready platform WPHR provides payroll and tax outsourcing services to clients, including processing payroll throughout the year, tax filing and payment services, quarter and year-end coordination and administration, and more. Our add-on Workforce management module provides a time and labor management solution that helps streamline processes associated with the completion of payroll while helping you comply with the always-changing labor laws. Our Product Support team handles the build-out and upkeep for these solutions and provides ongoing support to clients on an outsourced basis. WPHR services small and middle-market companies throughout the United States.

　　Job Summary:

　　HCM (Human Capital Management) Product Support Consultant role, you are responsible for the implementation of Workforce Management for new clients. This role also provides ongoing technical and administrative support in payroll, accruals, and time and labor and includes problem resolution, customer service, communications, training, etc. Working primarily independently and making recommendations for solutions. Prioritizing with a focus on the customer and improvements.   

　　Responsibilities include:

　　Extensive use of software platforms, such as UKG Ready.

　　Responsible for updating and maintaining company templates for creating new clients.

　　Builds and processes accrual policies.

　　Builds and tests TLM Technology in UKG Ready.

　　Assists with setup, implementation, and support of TLM Hardware.

　　Stay updated on system changes and industry trends to keep up to date with knowledge of products and processes for clients.

　　Creates detailed instructions and custom tip sheets to assist internal staff and clients with technical aspects of UKG Ready.

　　Extensive knowledge of available import files for all areas of UKG Ready.

　　Responsible for training clients in TLM as well as system maintenance.

　　May be involved in pre-sales product demonstrations when needed or aid with scoping projects.

　　Performs other related duties as required.

　　Qualifications:

　　2+ years of UKG Ready experience or related field

　　Knowledge of implementing UKG Workforce Management with functional expertise in Timekeeping, Attendance, and Activities modules is required.

　　Equal Employment Opportunity

　　At World Insurance Associates (WIA), we celebrate and  support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or Veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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