Joining the Hitachi Energy HR organization, you will have the opportunity to work in a high-paced international environment and grow together with the rapidly developing business. Join us now in this exciting journey and seize the unique opportunity to take an active part in shaping the development of the new global organization in HR.

　　HR Service Center Delivery Lead for Cracow and Tallinn is a high impact role fully accountable for managing the operation of the HR Service Center Operations besides leading the HR Operations Front Office for Poland. The Delivery Lead takes responsibility for the delivery of high-quality services, to supported business locations and clients and against agreed performance targets and scope of services. As the Hitachi Energy HR Transformation journey continues, the HR Operations Service Center Manager plays a key role to ensure successful execution of the projects and transitions according to the implementation plans. Furthermore, the incumbent will drive further optimization of HR processes in close collaboration with the rest of Hitachi Energy HR Functions. You will report to Europe Head of HR Operations.

　　Main Accountabilities

　　Contribute to the management of the HR Operations as part of the HR Operations Europe Core team.Implement HR Operations strategy in the Cracow and Tallinn Service Centers.Establish, manage and maintain contact services and process delivery across all supported locations / clients according to signed-off Standard Operating Procedures (SOPs), agreed KPIs and quality targets.Directly manage HR Operations Front Office for Poland and represent HR Operations in local boards and Company initiatives.Drive financial management including budgeting and forecasting and cost management.Ensure a metrics-driven organization that leverages reporting, dashboards, and SLA tracking to provide actionable insight on service delivery and effectiveness.Define and drive people management strategy of HR Operations for Cracow and Tallinn (e.g. workforce planning, training, engagement, mentoring, succession planning, incentives and retention) in line with Company policies.Constantly evaluate the HR value proposition and the service to clients with a view to improving delivery through innovation and the implementation of industry best practices in alignment with Global HR Operations.Ensure contribution of the HR Operations Services Centers to the HR Transformation projects by allocating necessary resources and participating with an open mind in the design and implementation of quality future services, processes and concepts for HR.Collaborate across HR Operations and HR function in order to build / strengthen Hitachi Energy brand recognition on the market, represent HR Operations in internal / external meetings and drive set-up of required policies / processes / practices to establish successful centers.Collaborate and build sustainable relationships with other HR Operations stakeholders globally to develop further efficiencies and to ensure consistency of management approaches within HR Services.Build sustainable relationships with within HR and cross functionally within Hitachi Energy and with Hitachi Group stakeholders.

　　Your background / Required skills

　　12+ years of experience with at least 3-4 years leading multi-country HR service center operations.Analytical thinker who can focus on tactical and operational issues in a fluid environment. Should have demonstrated large project & process management experience.Proven ability to influence, collaborate and drive change.A Master's Degree in a related discipline.Leadership skills to motivate and guide the HR Operations teams effectively.Excellent communication and interpersonal skills to collaborate with diverse teams and stakeholders.Showing strong customer focus, places the customer at the center of everything.Consistently drives to improve operations and service levels.Driving cultivation of internal and external networks that collaborate as a community and share HR intelligence and solutions.