Housing Quality and Safety Manager

　　Department: Supportive Housing - Property Management

　　Office: 82 Green Street

　　Location: Jamaica Plain, MA

　　Position Type: Direct Care

　　Hours/Shift: Morning - First Shift

　　Employee Type:: Regular Full-time

　　START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=2897994&source=2897994-CJB-0)

　　SCHEDULE: Monday - Friday, 8:00 AM to 4:30 PM

　　LOCATION: 82 Green Street, Jamaica Plain. This is a mobile position with extensive travel between housing sites in Metro Boston

　　JOB DESCRIPTION:

　　SUMMARY OF THE POSITION :

　　The Housing Quality and Safety Manager is responsible for assuring that all Pine Street Inn Housing residences are maintained in compliance with federal, state and local habitability standards. The HQS Manager represents Pine Street Inn to area landlords and to municipal authorities responsible for evaluating the physical conditions of Pine Street Inn properties such as Boards of Health, Fire Departments, and Housing Authorities. The HQS Manager plays a key role in reducing vacancy loss by facilitating the turnover of units in a timely fashion. The HQS Manager advances the mission of the Supported Housing Department by providing expertise on utilizing legal and maintenance interventions when tenant behaviors damage habitability. The HQS Manager models the high level of customer service Pine Street Inn provides residents.

　　REQUIREMENTS:

　　QUALIFICATIONS:

　　EDUCATION/TRAINING:

　　REQUIRED:

　　Possess or obtain within one year of employment Housing Quality Standards Inspector certification or comparable credential

　　Valid Mass Driver-s License and good driving record. Have access to personal vehicle or meet standards to be authorized to drive Pine Street Inn vehicle.

　　High School diploma or equivalent

　　Proficiency with Microsoft Word and Windows OS based handheld technology

　　Have or obtain within six months of employment certification in Motivational Interviewing.

　　DESIRED:

　　Experience using with OneSite or similar Property Management software

　　KNOWLEDGE/EXPERIENCE:

　　REQUIRED:

　　Maintenance OR Residential Coordinator experience in a Permanent Supported Housing Program

　　Training in Massachusetts Landlord/Tenant law.

　　Fluency in spoken and written English

　　DESIRED:

　　Two (2) years Property Management experience in supported housing

　　Bilingual

　　PHYSICAL ABILITIES/SKILLS:

　　REQUIRED:

　　Ability to sit for long periods, to drive a vehicle for travel and delivery of supplies. Ability and willingness to use public transportation and travel on foot as best suits the task

　　Ability to walk at least one mile in all weather

　　Ability to climb many stairs and lift 50 pounds

　　MENTAL ABILITIES/SKILLS:

　　REQUIRED:

　　Highly developed management, organizational and communication skills required

　　Ability to adapt to changing goals and priorities

　　Ability to perform a wide variety of difficult tasks at the same time

　　Strong computer skills including familiarity with management information systems and/or database programs

　　Must be able to work with diverse constituencies in a stressful environment

　　Ability to exercise judgment to escalate political or other sensitive issues to the Director or other program leadership

　　Ability to exercise judgment to escalate issues impacting the health, safety, or welfare of residents, neighbors or staff

　　Able to work independently, escalate questions and competing priorities in a time-sensitive manner, and function as a member of a team

　　ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:

　　Interpret and apply Massachusetts State Sanitary Code and HUD Housing Quality Standards

　　Exercise authority to approve repairs completed in residential housing managed or leased by Pine Street Inn. Responsible for Quality Control over work completed by both Pine Street Inn maintenance teams and external maintenance providers.

　　Conduct Housing Quality Standards Inspection including Initial, Annual, Complaint and Quality Control inspections.

　　Document inspections in system through detailed notes and upload photos to file management system in an organized and timely manner.

　　Perform follow-up inspections to determine completion of repairs indicated on previous inspection and make recommendations to supervisor for appropriate follow-up action when necessary

　　Communicate inspection results to Senior Compliance Manager, Occupancy Team and Director

　　Reports HQS violations to Pine Street Inn Facilities and to landlords

　　Serve as point of contact for and primary negotiator with municipal inspection teams from Boards of Health and Housing Authorities.

　　Evaluate behavioral causes for inspection failures presented by residents and advise PSI services and PSI property management teams on appropriate long term and short term interventions.

　　Act as witness in informal hearings and in Housing Court regarding resident behavior and related PSI interventions.

　　Negotiate the reasonableness of proposed rents for units by evaluating the condition of the dwelling and comparing the fair market value of the area to the proposed rent.

　　Recommend unit acquisitions for Master Leases portfolio

　　Manage utility accounts in residential properties

　　Order all furniture and furnishings for residential units. Maintain and track appropriate inventory of furnishings to be certain that vacant units are stocked immediately for move-in.

　　Evaluate newly vacant units and submit work orders for repair and monitor repair process; provide final determination of unit readiness. Make every effort to turn units over within two weeks.

　　Transport supplies and documents to and from all Pine Street Inn Housing sites

　　Manage personal use of apartment keys safely and responsibly

　　INTERNAL CANDIDATES INTERESTED IN APPLYING FOR THIS POSITION, PLEASE SUBMIT A PROMOTION/TRANSFER APPLICATION TO THE HUMAN RESOURCES DEPARTMENT WITHIN 10 DAYS OF POSTING.

　　Pine Street Inn is an Equal Opportunity/Affirmative Action Employer.

　　START YOUR APPLICATION (https://apply.hrmdirect.com/resumedirect/ApplyOnline/Apply.aspx?req_id=2897994&source=2897994-CJB-0)