ESSENTIAL DUTIES AND RESPONSIBILITIES

　　The Housing Navigator for Home 4 Good supports a portfolio-based, eviction prevention initiative that identifies and assists tenants in rental arrears and serves as an instrumental liaison between the tenant and the landlord and/or service provider. The Navigator will be responsible for supporting tenants to address the long and short-term challenges affecting housing and economic instability. Specific duties and responsibilities include:

　　In conjunction with the partner landlord, perform targeted outreach to referred tenants facing housing instability

　　Manage a caseload of tenants with a range of rental and financial challenges that threaten their housing stability

　　Navigate access to benefit and social service assistance; connect tenants to financial assistance resources to aid in decreasing/clear rental arrears i.e., One Shot Deals, RiseBoro Homebase services, and other city/state/federal rent relief programs

　　Serve as a liaison for the tenant by following up with service providers and assisting where needed

　　Develop, maintain, and strengthen the collaborative partnerships/relationships with service providers to ensure smooth referral hand-offs

　　Assist tenants in obtaining and keeping rental assistance vouchers by providing information on new subsidies, referring tenants to the proper agency, advocating on their behalf, and advising them through the recertification process

　　Troubleshoot solutions to client crises as they arise; assist clients in accessing services by providing advocacy and support

　　Connect tenants to services to aid in maintaining sustainability i.e. workforce development/employment services, financial coaching, mental and physical health services , community-based organizations, household SNAP benefits, etc.

　　Provide monthly check-ins after initial resolution to support housing stability for 12 months

　　Ensure adherence to program metrics by tracking data and outcomes; utilize designated designed program tools as appropriate

　　Complete monthly and quarterly reports as needed

　　Represent RiseBoro in the community and at funder meetings as needed

　　Participate in management meetings as needed to address program challenges

　　Ensure all internal controls are functioning, adhered to, and up-to-date

　　Other related duties as assigned

　　COMPETENCIES

　　Demonstrated experience in homeless/housing services; proficient background knowledge of eviction prevention, NYC shelter system, public benefits/assistance, housing eviction proceedings, and other homeless services required

　　Experience working with clients, particularly those with multiple, overlapping challenges/ barriers to housing

　　Ability to manage a caseload of clients with diverse challenges

　　Excellent verbal and written communication skills; organized and detail-oriented

　　Strong interpersonal skills with the ability to develop interdisciplinary relationships

　　A self-starter with the ability to be creative and inspire others; a positive attitude

　　Ability to think critically and make informed decisions

　　Ability to use knowledge, skills, and resources to advocate on behalf of the client population and problem-solve and think through complex challenges

　　Ability to travel to various sites and community locations throughout NYC as needed

　　Ability to work independently with minimal supervision

　　Ability to manage time effectively and multiple tasks simultaneously to execute goals

　　Experience in case management or project management preferred

　　Bilingual English/Spanish speaker preferred

　　Proficiency with various computer programs including Microsoft Office programs ; ability to utilize technology in daily work; experience with web-based applications

　　Commitment to RiseBoro’s mission, vision, and values

　　Ability to understand the concepts of institutional and structural racism and bias and their impact on underserved and underrepresented communities

　　Demonstrated commitment to work that supports communities that have experienced systemic oppression and bias (i.e. people of color, LGBTQ+ people, immigrants, justice-involved persons, etc.)

　　EDUCATION AND EXPERIENCE

　　Associate’s degree required

　　A minimum of one (1) year of experience in housing/homelessness/prevention social services required

　　Qualifications

　　It is the policy of RiseBoro to provide equal employment opportunity to all employees and applicants for employment. No individual will be discriminated against on the basis of race, color, age, creed, religion, national origin, citizenship status, political or union affiliation, marital or partnership status, sex, sexual orientation or affectional preference, gender identity, familial status, genetic information or predisposition or characteristic, disability, status as a victim of domestic violence, status as a veteran or member of the U.S. military and related obligations, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including but not limited to, recruitment, hiring, job placement, compensation, benefits, training and apprenticeship, employee development, promotion, demotion, discipline, transfer, lay-off and recall, and termination. RiseBoro makes reasonable accommodations based on religion and/or disability as required by law, and requests for accommodation are to be directed to the Human Resources Department.