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Housekeeper (U)
Housekeeper (U)-March 2024
National Harbor
Mar 28, 2026
About Housekeeper (U)

  Additional Information Pay: $18.00/hour, Weekday and Weekend availability, Morning and Afternoon availability

  Job Number 24003140

  Job Category Housekeeping & Laundry

  Location Gaylord National Resort & Convention Center, 201 Waterfront Street, National Harbor, Maryland, United States

  Schedule Full-Time

  Located Remotely? N

  Relocation? N

  Position Type Non-Management

  Gaylord Entertainment

  JOB DESCRIPTION

  Job Title: Housekeeper

  Department: Housekeeping - Rooms

  Company: Gaylord Hotels

  Reports To: Asst Exec Housekeeper

  Supervises: N/A

  Job Description Date: 1/11/07

  Job Purpose: Two to three sentences describing the overall purpose of the job

  Perform a combination of cleaning duties to maintain cleanliness in guest rooms

  according to established procedures.

  Job Responsibilities: Maximum of ten responsibilities, in order of percentage of time spent on functions from longest to shortest; do not list anything that does not represent at least 10% of the job’s time. Please include supervisory responsibilities.

  1Clean assigned guest rooms, according to preset standards and procedures. Duties include, but are not limited to making beds, replenishing linens, cleaning bathrooms and vacuuming.

  2.Empty wastebaskets and transport other trash and waste to disposal areas according to preset standards and procedures.

  3.Replenish supplies such as drinking glasses, writing supplies, and bathroom items according to preset standards and procedures.

  4.Input accurate room status into the phone system according to preset standards and procedures.

  5.Enter, respond to and close maintenance system work orders as required.

  6.Keep cart, linen room and equipment neat and orderly according to preset standards and procedures.

  7.

  Turn in all articles found in vacated rooms immediately and handle according to

  lost and found procedures.

  8.Report maintenance problems immediately.

  9.Follow established chemical procedures and key control procedures.

  10.Perform other duties as assigned.

  Job Qualifications: Describe the minimum qualifications needed to complete the job responsibilities.

  Education

  High school diploma or equivalent preferred.

  ExperienceNo initial experience required. Knowledge of cleaning equipment, methods, and chemicals also preferred. Good communication skills required for interaction with hotel guests and staff.

  Licenses/CertificationsN/A

  Management Activities: Check all that apply

  Interview, select and train STARS

  Set and adjust their rates of pay and hours of work

  Direct the work of STARS

  Appraise STARS productivity and efficiency for the purpose of recommending promotions or other changes in status

  Handle STAR complaints

  Discipline STARS

  Plan the work

  Determine the techniques to be used

  Apportion the work among the STARS

  Determine the type of materials, supplies, machinery, equipment or tools to be used or merchandise to be bought, stocked and sold

  Control the flow and distribution of materials or merchandise and supplies

  Provide for the safety and security of the employees or the property

  Plan and control the budget

  Monitor or implement legal compliance measures

  Customarily and regularly direct the work of at least 2 or more full-time STARS or their equivalent (1 full-time STAR at 40 and 2 half-time STARS at 20 hours each , are equivalent to 2 full-time STARS).

  Authority to hire or fire other STARS, or makes suggestions and recommendations as to the hiring, firing , advancement, promotion or any other change of status of other employees are given particular weight.

  Discretion & Independent Judgment: Answer all questions and provide multiple specific examples.

  Question Answer ( If yes, give multiple examples)

  Does this position have authority to formulate, affect, interpret, or implement management policies or operating practices?No

  Does this position have authority to commit the employer in matters that have significant financial impact?No

  Does this position have authority to waive or deviate from established policies and procedures without prior approval?No

  Does this position have authority to negotiate and bind the company on significant matters?No

  Is this position involved in planning long or short-term business objectives?No

  Does this position represent the company in handling complaints, arbitrating disputes or resolving grievances?No

  Does this position have authority to make an independent choice, free from immediate direction or supervision or make decisions or recommendations that may occasionally be reviewed, revised or reversed?No

  Physical Requirements: Indicate requirements that are representative of those that must be met to successfully perform the essential duties of this job.

  Ability to speak and hear. Close and distance vision. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills.

  Additional physical and visual requirements (check all that apply)

  xIdentify and distinguish colors

  xStand for long periods of time

  xWalk extended distances

  xLift/carry 6-25 lbs.

  xLift/carry 26-50 lbs.

  xLift/carry over 50 lbs.

  xReach hands and arms in any direction

  xKneel and/or stoop repeatedly

  Other

  Working Conditions: Indicate the environmental aspects of the job.

  Continually works in normal office conditions and in close proximity to others.

  Additional working conditions (check all that apply)

  Outdoor weather conditions

  Extreme cold (non-weather)

  Extreme heat (non-weather)

  xWet or humid conditions

  Near moving or mechanical parts

  On high precarious places

  xWith fumes or airborne particles

  xNear toxic or caustic chemicals

  xNear risk of electrical shock

  Near loud noises

  In areas of strong vibration

  xOther: Varying schedule to include evenings, holidays and overtime as business dictates.

  For Compensation Department Use Only

  Final Job Title:HousekeeperCompensation AnalystCDM & DK

  Approved Job Grade:2Date Job Evaluated:1/12/07

  Approved FLSA Status:Non ExemptJob Family:Housekeeping

  Incentive Plan:Customer Sat BonusEEO Category:Service Workers

  Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

  g schedule to include evenings, holidays and overtime as business dictates.

  For Compensation Department Use Only

  Final Job Title: Housekeeper Compensation Analyst CDM & DK

  Approved Job Grade: 2 Date Job Evaluated: 1/12/07

  Approved FLSA Status: Non Exempt Job Family: Housekeeping

  Incentive Plan: Customer Sat Bonus EEO Category: Service Workers

  Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

  Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

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