NATURE OF WORK

　　The supervisor oversees the environmental operation directly responsible for promoting a clean and efficient process for the assigned account.  Acts as a direct liaison between the client and staff.  

　　EXAMPLES OF ESSENTIAL DUTIES

　　Directly responsible to ensure the clients requests are assigned to personnel and completed in a timely manner daily

　　Supervises work activities of cleaning personnel to ensure a clean environment

　　Assigns workers their duties, and inspects work for conformance to prescribed standards of cleanliness

　　Must handle various cleaning solvents, chemicals, etc.  Must comply with all regulations such as OSHA, EPA, State Health Department, etc.

　　Plans work schedule for major tasks.

　　Inventories stock to ensure adequate supplies.

　　Issues supplies and equipment to workers.

　　Investigates complaints regarding housekeeping service and equipment, and takes corrective action.

　　Conducts in-service training of assigned employees to explain company policies, housekeeping work procedures, and to demonstrate use and maintenance of equipment.

　　Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.

　　Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports.

　　Attends periodic staff meetings with other department heads to discuss company policies and patrons' complaints, and to make recommendations to improve service and ensure more efficient operation.

　　Performs additional duties as assigned

　　KNOWLEDGE, SKILLS AND ABILITIES

　　Basic reading, writing, and arithmetic skills required. 

　　Knowledge of telephone protocol.  Duties require professional verbal and written communication skills.

　　Use of smart phone

　　Ability to send email communications

　　Ability to develop field procedures

　　Ability to prepare and maintain effective working relationships with other employees and the general public.

　　MINIMUM REQUIREMENTS

　　Minimum of at least 2 years previous supervisory experience

　　Bi-lingual in English and Spanish, or Creole

　　Valid Florida Driver’s license

　　PHYSICAL DEMANDS

　　This position demands good physical and mental health

　　The housekeeper supervisor will be required to lift, carry, walk, sit, push, pull and work a flexible schedule.

　　Must be able to move continuously during work hours

　　Must be able to lift and/or carry 30 to 45 pounds

　　SUPERVISION RECEIVED

　　General supervision is received from an account manager who confers on difficult problems and reviews completed work for quality of professional results. Tasks are usually performed under little direct supervision allowing use of independent judgment

　　SUPERVISION EXERCISED

　　Must supervise housekeepers and floor technicians

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