Description

　　What You Will Be Doing

　　· Maintain an environment of professionalism

　　· To adhere to house rules, departmental policies, and safety standards

　　· Communicate clearly with guests and management

　　· Respond to or channel any guest requests/complaints to the department or proper manager

　　· Use problem-solving skills to professionally handle any guest issue, question, or concern

　　· Perform other duties as assigned by management

　　How You Will Do It

　　· Promote/sell in-house venues of the hotel and water park

　　· Resolve guest concerns quickly, professionally, and effectively

　　· Continuous training of staff in Guest Service

　　· Investigate and resolve guest concerns in a courteous and professional manner

　　· Ensure maintenance and cleanliness of the Front Office are maintained

　　· Multitask between reservations and the front desk when the reservations Supervisor is not available

　　· Strive for a high level of positive guest comments

　　What You Will Need

　　· Past employment in a Front Office setting preferred

　　· Must be able to speak, understand, read, and write English

　　· Proficiency in computer related programs including Microsoft Office

　　· Exceptional work ethic and attention to detail

　　· Must be able to be on feet for a period of up to four (4) hours in length

　　· Possess ability to effectively promote and market all hotel and water park services

　　· Possess leadership and ability to communicate in a professional manner

　　· Possess ability to motivate, develop, and direct staff as they work

　　· Must be able to work weekends, holidays, and other shifts as necessary

　　Why work with us?

　　• Flexible scheduling – work as little or as much as you want

　　• Paid training

　　• DailyPay – work today, get paid tomorrow

　　• Advancement opportunities

　　• Free admission to ALL Six Flags parks, including White Water Bay

　　• Free tickets for friends and family

　　• Discounts on passes, food, and merchandise

　　• Exclusive employee events, fun rewards, benefits, and more!

　　While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (e.g., emergencies, changes in workload, rush jobs, or technological developments) dictate.