Job Summary:

　　Luminary Hotel & Co.’s Signature Restaurants offers an upscale dining experience showcasing the quality of fresh seafood through clean simple preparations.  Luminary Hosts/Hostesses will be responsible for greeting and seating all guests in the dining room ensuring each guest is welcomed with a warm, friendly, and enthusiastic greeting and that they are seated efficiently as possible to start their dining experience.

　　Essential Functions

　　Welcome each guest genuinely and efficiently, noting any special request or preferences

　　Maintain reservations in hotel’s reservation system

　　Ability to converse with guests in a friendly, hospitable and informative manner  

　　Use a rotation method to ensure seating is fair

　　Report to work on time and in proper uniform/approved attire

　　Work as a team with all team members within the hotel

　　Check greeter station assigned for cleanliness of area    

　　Ensure the front of the restaurant is clean and all objects are dust free

　　Check all tables to ensure they are set up and ready to be seated with guests

　　Communicate to servers when seating tables

　　Assist servers when necessary

　　Have knowledge of all areas within the hotel

　　Ability to communicate to managers the flow of private dining rooms

　　Observe flow of the private dining rooms

　　Assist in the detailing of tables and remove items not in use, extra place settings should be removed

　　Never solicit tips

　　Attend monthly department meetings and daily stand ups

　　Perform other duties as management requests to service our guests.

　　Ability to use POS (point of sale) system MICROS

　　Assist managers with daily duties such as scheduling of stations

　　Follow the procedures addressed in the training manual

　　Qualification Standards

　　Education & Experience

　　High School diploma or higher

　　Previous hospitality experience preferred, at least one-year host position in the Southwest Florida area preferred

　　Excellent customer service skills

　　Excellent communication skills, both verbal and written

　　Ability to use technology e.g. tablets, iPads 

　　Ability to assist with menu revisions when needed

　　Physical Demands

　　Ability to sit or stand for extended periods of time

　　Ability to communicate clearly

　　Ability to lift 20 lbs. or more

　　Corrected vision to normal range

　　Long hours sometimes required

　　Mental Demands

　　Make sound judgments quickly

　　Work on multiple tasks, making appropriate progress towards deadlines

　　Manage differing personalities within the office, the hotel and the community

　　Maintain the highest degree of confidentiality

　　Ability to work effectively in stressful, high pressure situations

　　Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

　　NOTICE:  The hotel business functions seven days a week, 24 hours a day.  All employees must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift as business demands.  In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times.

　　We are an equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is our policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by federal state and/or local law.

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