DescriptionThe HOA Relationship Manager is responsible for managing and developing commercial banking relationships within the property management services industry. Develops relationships with both current clients and prospects in an effort to generate new deposit business by offering customized Treasury Management products and services that will enhance the financial operations of the property management company.RESPONSIBILITIESThrough an organized and consultative approach, develops new depository relationships with prospective clients that includes telephonic, face-to-face visits and written communication to introduce the Bank's products and services. Participates in community events and tradeshows to promote the Bank's available services and financial products.Meets with centers of influence, CPAs, attorneys, real estate agents, business owners, senior executives and others to evaluate and analyze their financial and business needs, and to provide expert advice to prospective clients about the advantages and disadvantages of certain financial products and services offered by Pacific Premier Bank. This includes developing a clear understanding of current and potential customer needs and their business strategies, knowledge and ability to consult with them regarding their core accounting platform and how this may connect to banking systems to increase efficiencies, and provide best practices with respect to risk and fraud mitigation.Communicates and collaborates with internal stakeholders and departments, as required, to help achieve customer goals and to address customer needs.Actively manages and maintains, on an ongoing basis, existing clients by independently monitoring their use of Treasury Management services, updating them on new enhancements, and regularly make oneself available as an escalation point for issues where commercial customer service and the Client Manager need assistance. This includes managing customer relationships through the Bank's CRM system to ensure customers arereceiving the care and service that meets their expectations. Discusses and evaluates current business requirements to anticipate additional customerneeds or concerns. Follows up on both deposit and credit line and other expirations and renewals on a regular basis, as appropriate.Develops individual marketing strategies and approaches to execute plans for promoting the Bank's financial products. Leverages existing customer relationships to solicit and prospect for new banking relationships.Scrutinizes customer and potential customer information provided for evidence of irregularities, discrepancies and fraud.Effectively negotiates deposit and credit product pricing, terms and conditions with the managers or officers of property management companies. Negotiates the terms of credit agreements, including financial covenants and reporting, sufficiently to protect the Bank from excessive credit risk.Makes site visits to prospective or existing clients' offices to examine collateral for new or existing loans or other assessments as needed.Supports Bank compliance efforts by completing pertinent courses. Maintains expertise regarding the trends in banking products, various delivery channels, and regulatory, operational and compliance issues by reading appropriate information sources and attending relevant workshops and presentations.Facilitates the creation of necessary documentation to open, close and renew all types of deposit and loan accounts, including, but not limited to, consumer and commercial savings accounts, certificates of deposit and checking accounts, and ensures quick and accurate execution of customer requests.Obtains necessary information for preliminary underwriting purposes.Other duties as assigned.QUALIFICATIONS5+ years of business development or sales experience in either Financial Services and/or Property Management industry.