Description Robert Half has an urgent need for a Help Desk Analyst. To be successful in this Help Desk Analyst role, you should be a creative problem solver who enjoys working in a dynamic and rapidly-changing work environment. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is located in the West Des Moines, Iowa area and is a long-term contract / temporary to hire opportunity.

　　Your responsibilities in this role

　　Independently investigate and implement solutions to technical issues

　　Reply and follow up on technical help tickets submitted via phone, email, and walk-ups

　　Identify recurring technical issues and propose solutions to address the root of the problems

　　Provide IT support for operating systems, productivity software, and a variety of other applications used internally Requirements - Working knowledge of user administration and bug fixing in a client server environment

　　Prior experience with IT support ticketing systems

　　Ability to recognize, evaluate, and resolve problems effectively

　　Solid understanding of Service Desk

　　Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications

　　Basic networking concepts Technology Doesn't Change the World, People Do.®

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

　　© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .