Description You might be interested in Robert Half's new job opening for a Help Desk Analyst, if you want to work in an innovative and fast-paced environment. We're looking for a creative with a talent for solving both routine and unique problems. To succeed at this position, you will need to support local and field users, in a highly visible role that has a positive impact on both the department and the company. This Help Desk Analyst role is based in the Valencia, California area and is a permanent opportunity.

　　Your responsibilities

　　Spot recurring technical issues and deploy solutions to address the root of the problems

　　Offer IT support for operating systems, productivity software, and a variety of other applications used internally

　　Independently investigate and implement solutions to technical issues

　　Answer and follow up on technical help tickets submitted via phone, email, and walk-ups Requirements

　　Comprehension of basic networking concepts

　　Well-founded grasp of Microsoft Office Suites

　　Proven knowledge of Desktop Hardware

　　Active Directory experience desired

　　Hardware Troubleshooting experience preferred

　　Deep understanding of Basic Network Troubleshooting

　　Hardware and Software experience required

　　Computer Hardware experience

　　Strong problem-solving skills

　　Good understanding of IT support ticketing systems

　　Demonstrated knowledge of user administration and bug fixing in a client server environment

　　Demonstrated excellence in installing and configuring operating systems, networked and local printers, and business applications

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　　Technology Doesn't Change the World, People Do.®

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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