Job Description

　　Reporting to the General Manager, the Healthcare Support Services Command Centre Manager coordinates, supervises and ensures proper execution of all activities related to the Healthcare Support Services Centre. This person is responsible for establishing and maintaining positive relationships with all patients, visitors and staff ensuring they experience consistent, professional, and courteous interactions and experiences.

　　Job Responsibilities

　　? Leads the Support Services Supervisors and Dispatchers to optimize patient discharge bed cleaning and patient transport throughout the facility

　　? Supervises Support Services Supervisors, Flow Dispatchers and Scheduling Coordinators

　　? Hiring, training, evaluating staff performance; maintains schedules, time keeping records

　　? Manages Patient Transfer information; maintains privacy and confidentiality of all records

　　? System Administrator for the Messaging program; manages the Aramark 24/7 call centre operation

　　? Maintains Facility Fit Pro and Telephone Transfer computer systems

　　? Participates in the Hospital Emergency Operations Committee (HEOP); develops and implements communication systems, procedures, and initiatives for effective communication during the hospital emergency operations

　　? Responds to complaints and emergency requests; creates action plans for corrective actions

　　? Transmits financial information for Support Services Department and prepares reports for review

　　? Maintains the department?s Policy and Procedure manual; ensures compliance with procedures

　　? Maintains compliance with Aramark and hospital SOP?s and Business Conduct Policy

　　? Maintains compliance with requirements of Federal, Provincial, and local regulations guidelines

　　At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

　　Qualifications

　　Post-secondary diploma or degree in Environmental, Business or Information Systems is an assetMinimum of 3 year?s experience in a healthcare or support services departmentPrevious Call/Command Centre management experience in the healthcare system is required2+ years management or supervisory experience in a healthcare support serviceMust have Computerize Maintenance Management System (CMMS) and Telephone Transfer experienceModel key leadership behaviours to ensure the greatest level of safety, quality, and serviceStrong MS Office skills; advanced Word, Excel; Microsoft Access database management experienceKnowledge of Data Systems, Telephony and Electronic Gateways is an asset

　　Responsible for other duties assigned as required

　　Education

　　About Aramark

　　Our Mission

　　Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

　　At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

　　About Aramark

　　The people of Aramark proudly serve millions of guests every day through food, facilities, and uniform services in 19 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.