Amida Care, the largest Medicaid HIV Special Needs Plan in NY, delivers a uniquely effective care model that has become a true benchmark for innovation, engagement and member health outcomes. Our mission is to provide access to comprehensive care and coordinated services that facilitate positive health outcomes and general well-being for our members. This true integrative care model addresses psychosocial, housing, behavioral and medical services directly evolving around the needs of each member.We are a community of individuals from diverse peoples who work together to actively foster a fair, equitable, inclusive environment where all employees receive an invitation to belong. Visit amidacareny.org for more information about the Amida Care culture.We are actively seeking a highly motivated, innovative and experienced leader to join our team as the Community Liaison Representative. Compensation will be commensurate with experience.Position Summary:This position will be a part of a Health Navigation for Lost to Care, HIV Unsuppressed grant. The Community Liaison will be an individual who will use their lived experience to help engage members not in effective care. The Community Liaison will be responsible for outreaching and connecting members lost to care, with high emergency department (ED) and inpatient (IP) utilization and whose HIV is unsuppressed. The Community Liaison will outreach members who are in the ED or IP to attempt to reengage in care and provide connection to services. This position will function as a liaison between community providers and staff at assigned facilities and the Integrated Care Teams (ICTs) at Amida Care. This is primarily a field-based position at a community health center or hospital in the community.Responsibilities:• Outreach members admitted to ED/IP who also have a high viral load and are not in effective care for pre- and post-discharge engagement.• Assess members in hospital and identify their needs to support discharge planning in conjunction with ICT Care Coordinator.• Assist members in identifying a provider and site and scheduling a primary care physician appointment.• Support pre-planning for discharge and provide education and support through follow-up and reminder calls, as well as coordinating escorts/transportation to appointments as needed.• Function as bridge between Amida Care and providers, hospitals, and agencies within the community to facilitate seamless transfer of information about the status of members.• Facilitate obtaining essential documentation and information, such as HIV verification documentation, laboratory test results, appointment adherence, case management assessments, prior authorizations, medical records from the assigned site(s).• Work collaboratively with ICT for post hospitalization follow-up care.• Contact providers to confirm members kept post-hospitalization appointments.• Make referrals to Retention in Care Unit (RICU) for members not engaged in care or who did not keep initial PCP appointment after discharge.• Provide health promotion and education to individuals who need additional support.Amida Care is Diversity, Equity and Inclusion employer committed to full inclusion and elimination of discrimination in all its forms. We strive to develop, promote and sustain a culture that values equity and leverages diversity and inclusiveness in all that we do.Amida Care requires that all candidates selected for employment must provide proof of full Covid-19 Vaccination upon acceptance of an offer of employment.EDUCATION REQUIRED• Two (2) years’ experience working with individuals living with HIV/AIDS or other chronic conditions with complex needs is required. Experience working within a Community Based Organization, ADHC or Health Homes, or Health Center is strongly preferred.EXPERIENCES AND/OR SKILLS REQUIRED• Ensure member confidentiality and adhere to Confidentiality and Health Insurance Portability and Accountability Act (HIPPA) policies and regulations policies and regulations. • Strong knowledge of Microsoft Office (Word and Excel). • Demonstrate understanding and sensitivity to multi-cultural values, beliefs, and attitudes of both internal and external contacts. • Demonstrate appropriate behaviors in accordance with the organization’s vision, mission, and values.

　　Minimum Salary: 48,000Maximum Salary: 48,000Salary Unit: Yearly