Head of Customer Acceptance, E-mobilityTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

　　As a Head of Customer Acceptance, E-mobility, need to manage a team, focused on customer acceptance of new software releases by including customer test sites along with ABB E-mobility testing sites in the release process of new features. The Customer Acceptance team also aligns the rollout of those releases across all the key account networks globally. In parallel, the team will focus on streamlining all the key accounts networks' field configurations in order to improve the overall charging success across all ABB E-mobility DC Fast Chargers.The Head of Customer Acceptance must develop close relationships with the global key accounts to jointly validate and improve the charging success across all the installed charging assets.This is a position with global grade11This position reports toHead of Charger Operations and COCYour responsibilities

　　Build and lead a strong team to achieve customer acceptance of field improvementsCreate and manager validation processes across global customer and ABB E-mobility charging test sitesBuild executive level relationship across all global ABB E-mobility key accountsEstablish a team to manage and monitor customer acceptance testEstablish joint sign-off and deployment processes between ABB E-mobility and customersEstablish a team to monitor and improve field quality to improve charging successCollaborate with the global R&D team to align on feature software releasesCollaborate with the Software Deployment team and COC to coordinate field updates Your background

　　Bachelor's degree with 8 years of work experience in direct interaction with senior customer management (or) Associate degree with 10 years of work experiencePartnership with a customer involving 1 to 3 year planning horizonUtilize relationship-based customer engagement techniques to demonstrate ROI (Return on Investment) of the collaboration effortsProduct knowledge in EV infrastructure and related systems and services is highly preferred. Must have exceptional verbal and written communication skillsMust have strong time management skills as well as be an effective multi-taskerTravel up to 30% of the time in US, Canada and EUMust be a motivated self-starterExceptional leadership and management skillsMust have strong critical thinking and analytical skillsProficiency in MS OfficeAbility to travel internationallyPassport / Global Entry RequiredCandidates must already have a work authorization that would permit them to work for ABB in the USTarget Annual Salary Range: $130,000-$165,000 + bonusBenefitsRetirement planLife insuranceDisability insuranceHealthcare planWellbeing programMore about usABB E-mobility is a world leader in EV charging technology with a strong R&D pipeline and an unparalleled global reach. With our robust product portfolio of innovative holistic solutions - from grid to charge point and domestic installations to large fleet depots - we are actively enabling the future of e-mobility, not just predicting it. The exciting developments within this sector perfectly align with our Mission to Zero initiative, aiming to support cleaner and greener communities for allWe look forward to receiving your application. If you want to discover more about ABB, take another look at our website www.abb.com.Equal Employment Opportunity and