Working within a team, you will be responsible for ensuring that the outstanding invoices of the clients of Health and Benefits Philippines are updated, and Providers are paid upon due date. Also responsible in monitoring commissions, which should be accounted for as they come due.

　　The Role

　　As you will be responsible for our client base, a very high standard of verbal and written English is essential for this role. You will interact with clients as needed and work to continuously improve our collections processes.

　　Performance Objectives:

　　Clients

　　• Use a combination of communication tools, primarily telephone and e-mail, to contact clients to discuss outstanding debt issues

　　• Utilizing a combination of defined processes, case history and judgement, make decisions on next course of action, on a client-by-client basis.

　　• Record accurate records of client communications

　　• Investigate and resolve occurrences of unallocated cash

　　Excellence

　　• Achieve a variety of targets, based upon qualitative and quantitative measures

　　• Continually re-prioritize an ever-changing workload, ensuring activity is focused towards achieving a variety of targets

　　• Escalate any issues affecting the recovery of monies in a timely manner, either internally through Global Finance Services Management or with the business, as required

　　• Ensure tasks are performed in accordance with Service Level Agreement objectives

　　• Contribute ideas and actions towards the continuous improvement of processes within area of influence

　　• Understand and apply Willis Towers Watson’s Billing processes, policies, procedures and internal control standards.

　　People

　　• Liaise with multiple stakeholders (Providers, Clients, Consultants, GBC Country Team) regularly regarding all aspects of collection activity performance

　　• Interface with other Global Benefits Center associates to ensure compliance with cross-team responsibilities

　　• Work effectively within the team dynamics

　　The Requirements

　　• Experience working in a business-to-business Billing and Collections / Credit Control environment.

　　• Well versed in aging and bad debts report as well as understanding Creditable Withholding tax.

　　• Ability to interpret and analyze financial data.

　　• Experience of working in an environment communicating with English speaking clients

　　• Strong fluency in written and spoken English

　　• Ability to articulate and communicate professionally is essential

　　• Strong customer service skills / ability to communicate professionally through a variety of channels (e.g. telephone, e-mail)

　　• Ability to work well under pressure and meet ever changing deadlines and stretching targets

　　• Adaptable, able to learn new processes, concepts, and skills

　　• Ability to professionally handle and resolve, exceptions, and disputes.

　　• Strong knowledge of MS Excel

　　WTW is an equal opportunity employer