Description

Robert Half is hiring! We are in search of a Hardware Analyst to join our team in the IT Services industry based in Piedmont, South Carolina. In this role, you will be responsible for handling a variety of tasks, including troubleshooting systems and servers, identifying replacement parts, understanding computer networking infrastructure, and providing training to other operators.

Responsibilities:

• Troubleshoot intermediate level systems and servers related to host systems, middleware, and applications using the existing tools

• Handle entry level troubleshooting of network technologies associated with IP network devices and backbone transports

• Participate in the advanced support team for resolving complex technical problems

• Identify replacement parts and their corresponding part numbers with ease

• Maintain a comprehensive understanding of the computer networking infrastructure

• Offer training to other operators, fostering information flow, welcoming feedback, and inspiring others

• Implement systems analysis techniques and procedures to identify software issues and offer recommendations to management

• Answer customer calls and apply systems analysis techniques and procedures to determine hardware and software issues without relying on a script or troubleshooting guide

• Document the processes necessary for building and maintaining company software in relation to changing site environments

• Use Microsoft products proficiently as part of daily tasks.

Requirements • Proven experience in an IT Services industry, preferably as a Hardware Analyst

• Proficient in Microsoft applications, including but not limited to Word, Excel, and PowerPoint

• Strong understanding of computer hardware, including the ability to troubleshoot and repair issues

• Familiarity with different types of hardware, their functionalities, and applications

• Ability to analyze complex hardware systems, pinpoint problems, and develop effective solutions

• Strong communication skills, both written and verbal, to effectively convey technical information to non-technical individuals

• Exceptional problem-solving skills and the ability to think critically

• Ability to work effectively in a team, as well as independently

• Demonstrated commitment to staying updated with the latest advancements in technology and hardware

• Flexibility to work in different shifts, including weekends and holidays, if required

• Degree in Computer Science, Information Technology, or a related field. Advanced certifications related to hardware would be an added advantage. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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