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Guest Service Representative
Guest Service Representative-March 2024
Honolulu
Mar 28, 2026
About Guest Service Representative

  Additional Information Pay: $24.87-$31.09/hour

  Job Number 23223797

  Job Category Rooms & Guest Services Operations

  Location Sheraton Waikiki Beach Resort, 2255 Kalakaua Avenue, Honolulu, Hawaii, United States

  Schedule Part-Time

  Located Remotely? N

  Relocation? N

  Position Type Non-Management

  Welcome to our family

  As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.

  The impact you’ll make

  No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.

  What you’ll do

  Organize, confirm and process guest check-ins/ check-outs and adapt for any changes

  Secure payment, verifying and adjusting billing as needed

  Provide guests with room and hotel information, directions, amenities and local interests

  Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff

  Complete cashier and closing reports, counting the bank at the end of each shift securely

  Accept and record wake-up calls, delivering to the right department

  Communicate any emergency, lost item or theft to proper security staff and/or authorities

  Keep contingency lists in case of emergency and communicate any necessary messages

  Perks you deserve

  We’ll support you in and out of the workplace by offering:

  Team-spirited coworkers

  Encouraging leadership

  Support to live a life of wellbeing and happiness

  Opportunities to serve and give back to the community

  Discounts on hotel rooms, gift shop items, food and beverage

  Recognition programs

  What we’re looking for

  A warm, people-oriented demeanor

  A team-first attitude

  A gift for paying attention to the smallest details

  This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

  You’re welcomed here

  Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.

  The pay range for this position is $24.87 to $31.09 per hour.

  Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

  When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

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