Job Number 24009990

　　Job Category Event Management

　　Location The Ritz-Carlton Vienna, Schubertring 5-7, Vienna, Austria, Austria

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Management

　　At 141 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.

　　The Ritz-Carlton, Vienna is looking for a Lady or Gentlemen for the position of:

　　Groups & Events Director

　　We are looking for a dynamic leader who has a clear strategic sales approach and loves reactive sales as well as event and group planning. As our client base ranges from senior corporates, tour series to the entertainment sector, you should be an outgoing and sociable person who builds strong relationships with ease and creates a personalized service.

　　Responsibilities:

　　Leading the reactive sales team, including staff appraisals, staff planning, structure and organization

　　Responsible for achieving the group and banquet budget through a strategically sound pricing strategy to ensure optimal sales and the highest occupancy of our function rooms and hotel rooms

　　In communication and coordination with the sales and revenue team, the development of new and implementation of existing, sales-promoting strategies as well as adaptation of these with regard to the current room occupancy and booking situation of banquet rooms, calculation of room rentals, conference packages and packages

　　Implementing standards and ensuring the highest possible guest satisfaction

　　Preparation and approval of RFPs, forecasts, statistics and budgets

　　The Groups & Events Director performs key functions such as event management and related customer service, booking non-residential events from various lead sources. Through a proper handover process, the Groups & Events Director also oversees complete groups (both rooms and events) after the contract has been signed by the sales team.

　　The Groups & Events Director works closely with the hotel management (Director of Sales & Marketing, Director of F&B) and reports on operational matters, individual sales and services, as well as results of market surveys in the area of events sales. Our Groups & Events Director leads a team with responsibility for its management and development.

　　Your Competencies:

　　professional experience in a similar position within the luxury hotel industry

　　very good written and spoken English (German would be an advantage)

　　a valid work permit for Austria

　　good numeracy and communication skills

　　strong quality awareness and service orientation

　　open-minded and outgoing personality with leadership experience and resilience in peak times

　　strong organizational and rhetorical skills

　　sincere concern for the well-being of our customers and their wishes

　　well-groomed appearance and very good manners with our ladies and gentlemen

　　Confident handling of all MS Office programs, knowledge of OPERA as an advantage

　　Our benefits:

　　An attractive salary

　　Team-spirited co-workers

　　Encouraging management

　　Meals in our in-house Employee Dining Room

　　Excellent career opportunities within the world's largest hotel chain Marriott International

　　Regular growth and training opportunities

　　Wellbeing programs

　　Worldwide discounts on hotel rooms, gift shop items, food and beverage

　　Recognition programs

　　We guarantee an overpayment in line with the collective agreement, depending on qualifications and professional experience. Sales bonuses are provided if the budget is reached.

　　“We are Ladies and Gentlemen, serving Ladies and Gentlemen”

　　At The Ritz-Carlton, our Ladies and Gentlemen are the most important resource in our service commitment to our guests.

　　We are already looking forward to receiving your application:

　　[email protected]

　　Please be advised that German and English language Skills and a valid working permission for Austria are required for this position.

　　Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

　　At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

　　Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

　　Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

　　In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.