Job Description Summary

　　This ideal candidate must own the position, manage all airlines and groupreservations, and has proven multitasking abilities while prioritizing dailyduties. The ideal candidate has a passion for hospitality and providingexceptional guest service. They must be a proven self-starter.

　　Job Description

　　Position Title: Crew/Group Reservations Coordinator

　　Location: Sonesta Denver (Downtown)

　　Department: Front Office

　　Reports To: Front Office Manager

　　Type: Full-Time/Non-Exempt (Hourly)

　　Pay Range: $23.00 to $25.00 per hour

　　Application Deadline: January 16th, 2024

　　DUTIES AND RESPONSIBILITIES:Handling daily modifications to airline rooms.Blocking daily guestrooms, airline is priority number one.Assist with daily airline sign in sheets (Pilots and Flight Attendants)and all other airline assistance requested.Assist managing monthly airline manifest room blocks from Passkey to Operareservation systems.Help support in house accounting with billing as needed.Assist with PBX.Proven experience handling guest experiences which solve in positive outcome.Balance room inventory in Opera for maximum revenue opportunities.Maintain working knowledge of the front office, sales and accountingdepartments, including a thorough understanding of operational areas,guest patterns and demand periods and seasons.Drives front office's upsell program (NOR 1) by identifyingopportunities and communication availability to team members and reporting.Balance the house in Opera and look two weeks out to ensure properdistribution of room inventory.Promptly address guests' service needs in a professional and timely manner.Follow up to ensure issue has been resolved to guest satisfaction.Assist Front Desk with daily requests.Administrative tasks requested by Sales Leadership.

　　QUALIFICATIONS AND REQUIREMENTS:High School diploma or equivalent required.Two years of previous hotel Front Desk experience preferred.Past experience working the front desk with airline crew contracts preferred.Ability to speak, read, and write fluent English; other languages beneficial.Professional verbal and written communication skills.Excel, Mathematical skills, including basic math, budgeting,profit/loss concepts, percentages, and variances.Problem solving, reasoning, motivating, organizational and trainingabilities preferred.Experience with Microsoft Office, Opera, Passkey and EXCEL systems preferred.Frequently standing up, bending, climbing, kneeling, and moving aboutthe facility.Carrying, lifting or pulling items weighing up to 50 pounds.Frequently handling objects and equipment.Work schedule is Monday - Friday. May be required to work mornings,evening, weekends, and holidays.Detail oriented and out of the box thinking.

　　Additional Job Information/Anticipated

　　Pay Range

　　Pay Range $23.00 - $25.00. Base pay offer may vary on various factorsincluding but not limited to job related knowledge, skills and job specificexperience/overall experience.

　　Application Deadline: This job posting will be closed on January 16th, 2024.

　　Benefits

　　Sonesta recognizes that benefits play a vital role in helping ensure thehealth and financial security of employees and their families. We offer avariety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long-Term Disability InsuranceVarious Employee Perks and Discounts

　　Go Beyond @SonestaHotels

　　WHO WE ARE

　　We are an organization made up of people, thoughts and ideas - all workingtowards fulfilling our simple mission: To wow every guest, team member,partner & community we operate in by delivering quality, value & amazinghospit