CWTisone of the world's leading digital travel management companiesand asa Business-to-Business-for-Employees (B2B4E) travel management platform, companies and governments rely on us to keep their people connected – anywhere, anytime, anyhow – and across six continents, we provide their employees with innovative technology and an efficient,safeand secure travel experience.

　　Joining us means being part of a market-leading global company, working in a collaborative, multi-cultural and entrepreneurial environment.

　　In the*Traveler Experience*organization, we provide more than just a booking. Through the combination of people and technology, we are focused on the complete travel experience – delivering world-class service to our customers through the channels they prefer. We are on a journey to become the leading digital travel management company and we will get there by moving forward together.  

　　_Position Overview_

　　Traveler Experience (TX)is seeking a* Global Operations Director*

　　Provides leadership to a group of managers; may also manage team leads.

　　_Position Description_

　　· Talent planning to ensure talent needed for future

　　· Leads change and drives employee/leader engagement through effective communications

　　· Uses data to monitor site/team performance and trends, creates action plans as necessary to ensure sustained performance

　　· Business Leader

　　· Responsible for the delivery of all traveler experience services within a defined geography or for large customer group(s) delivering within the budgeted cost structure

　　· Introduces and implements new ways of working and future-thinking models and solutions

　　#LI-REMOTE

　　_Position Requirements_

　　Experience & education://

　　/ /· Experienceo University degree or equivalent experienceo 10 years working in a customer service environment, with 4 years of people management experienceo Contact center experienceo Travel industry experience preferred/// /· Knowledge, skills and abilities (KSAs)//

　　o Excellent verbal and written communication skills

　　o Strong business acumen

　　o Expert knowledge of customer service satisfaction requirements

　　o Excellent problem-solving skills

　　CWTis committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race,color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or veteran status.  

　　CWTalso offers opportunities to all job seekers including job seekers with disabilities.  If you need a reasonable accommodation toassistwith your job search or application for employment, please contact us by sending an email to [email protected].  In your email, please include a description of the specific accommodation you are requesting and a description of the position for which you are applying.

　　Job: *Travel Operations

　　Organization: *TX_Counselor Experience

　　Title: Global Operations Director

　　Location: **

　　Requisition ID: 2400001M