Butler Machinery Company is looking for a solutions-driven individual to join our team as a General Service Manager at our Bismarck, ND location. This position requires strong leadership and communication skills and the desire to lead a high-performance team of Technicians in a growing agricultural market. Preferred candidates will have prior management experience along with a service and mechanical background. This person will be responsible for the overall service department management and will collaborate with the Regional Product Support Manager and other internal and external partners to develop department personnel and achieve operational excellence goals.

　　This is your opportunity to join Butler Machinery, an industry-leading Equipment dealer.

　　Responsibilities:

　　Responsible for KPI’s and drive performance to achieve objectives set by Butler and OEMs excellence programs

　　Leads customer experience efforts across the respective locations service departments, including driving overarching customer experience improvements and ensuring customer feedback is addressed in a timely and professional manner.

　　Maintaining strong relationships with OEMs, dealers, and sales representatives.

　　Determining the needs related to special tooling, equipment, vehicles, etc.

　　Champion safety culture to ensure a safe working environment for all employees.

　　Work with parts department on back orders, order types, returns and stocking of needed items.

　　Assist service managers on good wills.

　　Ultimately responsible for contamination control, which includes on boarding, continuous training, and monitoring.

　　Responsible for the career development of managers, advisors, and technicians. Including the hiring and termination process

　　Monitor and recommend Capacity & Capability strategy with Store Manager and Product Support Manager.

　　Assist other stores within region to provide additional service support when required.

　　Lead in sharing company best practices and implementing common processes throughout the Service Department.

　　Provide leadership direction to the service department. Communicate and influence direct reports effectively to develop good working relationships and teamwork

　　Communicate understanding and support of organizational goals. Interact effectively with individuals and groups throughout the company. Develop and maintain working relationships with other departments to improve the overall company performance.

　　Aligns, partners, and collaborates with assigned HR business partner to proactively manage staffing, workforce development, employee communication, employee relations and support / develop business unit objectives.

　　Performs other duties as assigned.

　　Supervisory Duties:

　　Organizes, communicates, and delegates responsibilities and priorities to subordinates to ensure the successful operation of the department.

　　Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development.

　　Selects, trains and develops employees consistent with department/division goals, providing coaching on career development.

　　Qualifications:

　　Two-year degree or equivalent experience and training preferred

　　Prior supervisory experience or Service Management Training preferred

　　Excellent customer service skills

　　Good oral and written communication skills

　　Understanding of financial statements

　　Computer knowledge

　　Must have good leadership, detail, and organizational skills.

　　Mechanical experience preferred

　　Ability and willingness to work flexible hours

　　Must possess a clean driving record

　　As a family business for three generations, we currently employ over 800 associates in 20 locations throughout North Dakota, South Dakota, Nebraska, and Montana. We are looking for self-motivated, forward-thinking individuals to join us in our continued success. If you desire to start your career with our team, here are some things we offer within our full benefits package:

　　10% Annual Retirement Employer Contribution, with Additional 5% Discretionary Employer Contribution

　　Health Insurance – 4 plan options including 3 High Deductible plans

　　Health Savings Account (with High Deductible plan options) – Employer contribution up to $1,100/year

　　Flexible Benefit Plans

　　Dental Insurance – 2 plan options

　　Vision Insurance

　　Company Vehicle

　　Basic Life/AD&D and Supplemental Life Insurance

　　Employer paid Short-Term Disability Coverage – 60% of base pay/salary.

　　Long-Term Disability Coverage

　　Maternity / Paternity Benefits

　　Holidays

　　Paid Time Off (PTO)

　　401(K) Plan

　　Employee Assistance Program (EAP) – including Health Coaching

　　SmartDollar – employer paid financial planning program.

　　Legal Shield/ID Shield products

　　AFLAC options - Cancer Insurance/Accident/Hospitalization/Short Term Disability

　　EOE/Minorities/Females/Vet/Disability