POSITION: General Manger

　　DEPARTMENT: Executive

　　REPORTS TO: RVP

　　FLSA STATUS: Exempt

　　Summary

　　This individual will have responsibility for the overall management, promotion, and operation of the facilities, including purchasing, booking, marketing, finance, human resources, food and beverage, box office, advertising, security, production, maintenance, sponsorship, and private event sales.

　　Essential Duties and Responsibilities

　　Provides for control of the day-to-day operations; assuring the coordination of plans, programs and events.

　　Negotiates and provides final approval on all lease agreements with vendors, contracts and agreements with event organizers, hosts, managers, and agents.

　　Establishes and maintains effective working relationships with all pertinent parties to encourage continual and regular use of the facility.

　　Assures the coordination, implementation and administration of specific plans and programs prescribed by corporate directives, to include: matters of training and development; quality assurance; energy efficiency; safety/emergency procedures, crowd control and crisis management procedures, or other areas as needed.

　　Develops and implements facility goals in accordance with the management contract, the Client’s objectives, corporate policy, and good business practice.

　　Coordinates facility involvement with local CVB, as well as other appropriate destination marketing agencies.

　　Plans, organizes, coordinates, and directs all activities and personnel engaged in maintaining and operating the facility.

　　Assists and coordinates with the development of the annual operating calendar, activity schedules, and projections for attendance and/or revenue.

　　Directs the development, administration and execution of all financial and operating reports including capital expenses, operating revenue, expense budgets, etc.

　　Other duties as assigned.

　　Supervisory Responsibilities

　　Manages subordinate Directors and Managers who supervise employees in the Finance, Marketing, Sales, Operations, Box Office, Human Resource, or other facility departments. Is responsible for the overall direction, coordination, and evaluation of these units. Carries out supervisory responsibilities in accordance with ASM Global’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding; disciplining employees in conjunction with Human Resources; addressing complaints and resolving problems.

　　Qualifications

　　They must have a proven track record of managing and leading large scale facility operations with a diverse workforce.

　　Must have significant experience in the following areas: contract negotiations, supervising personnel, booking, promoting and supervising live entertainment productions, business law, purchasing procedures, plus labor relations and union contracts (if applicable).

　　To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　Ability to prioritize multiple projects and meet strict deadlines

　　Ability to work under minimal supervision

　　Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business hour as needed

　　Must have professional attitude and appearance

　　Some travel required

　　Education and/or Experience

　　A Bachelor’s Degree (BA) from a four-year accredited college or university with major course work in business or public administration or the equivalent combination of education and experience is required.

　　A well-established leader and professional with a minimum of 5-7 years of industry experience in a senior management level position within an Arena, Convention Center, or Stadium.

　　Skills and Abilities

　　The individual must be able to perform effectively under significant pressure typically associated with meeting the demands and timetables of our industry.

　　Incumbent must demonstrate business acumen with a client/customer service focus.

　　Excellent communication and interpersonal skills and organizational ability

　　Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment

　　Demonstrated knowledge of the principles and practices used in the successful management of entertainment or convention facilities of a similar description

　　Ability to anticipate problems and implement immediate corrective action

　　Considerable knowledge of event solicitation and presentation, public relations, advertising and media relations and event planning

　　Strong orientation towards hospitality/customer service for the meeting, convention, and entertainment industry

　　Effective supervisory skills. Ability to deal effectively with human resource and personnel problems; to deal constructively with conflict; to motivate, provide counsel and execute applicable solutions

　　Ability to manage facilities of same size and type

　　Ability to prioritize multiple projects and meet strict deadlines

　　Ability to work under minimal supervision

　　Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business hour as needed

　　Must have professional attitude and appearance

　　To perform this job successfully, an individual should have some knowledge of computers; knowledge of Spreadsheets and Word Processing and standard office equipment is helpful.

　　NOTE:

　　The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

　　ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

　　Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.

　　Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.