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General Manager
General Manager-March 2024
Knoxville
Mar 28, 2026
About General Manager

  The General Manager provides a proactive management approach and will have overall responsibility of operations including the delivery of safe and reliable service, employee oversight, management of contract assets, risk management, client and customer satisfaction and financial performance.

  Responsibilities:

  Proven relationship builder with employees, the client, union partners, and the community

  According to the contract, sets commercial and operational strategic direction for the business unit team and leads the management team and employee workforce to achieve corporate/property safety goals, service performance, and financial objectives

  Responsible for identifying and developing business growth opportunities

  Responsible for optimizing the return on assets deployed within the business to include vehicle scheduling, maintenance, and performance management

  Responsible for identifying and analyzing KPIs to maintain positive results

  Ensures services are provided within budget and action plans are developed and implemented to improve operational efficiencies

  Responsible for determining and delivering business unit budget

  Ensures compliance with state and federal regulation and compliance with Transdev corporate safety standards

  Responsible for all staff management and development and training in liaison with the corporate team as appropriate

  Ensures effective environmental compliance and sustainability management

  Provides complete and accurate data collection, compilation, analysis, and reporting

  Other duties as required

  Qualifications:

  Education:

  Completion of a four (4) year college degree in a relevant field is desirable, although relevant education obtained through alternative methods will be considered

  Experience in Business Administration, Logistics, Transportation or related field or equivalent business experience preferred

  Field and years of experience required:

  Minimum of 5 years as a successful General Manager of a project of a similar size and scope preferred or proven ability to grow and adapt quickly with proven performance and expertise providing high quality service to the community

  At least 5 years of experience managing a fleet of 500 or more fixed route or paratransit buses

  Labor relations experience

  Skills and Knowledge Required:

  Knowledge of relevant federal and state employment laws

  Thorough knowledge of ordinances and regulations underlying the transit operation

  Thorough knowledge of the methods of operation of the transit system’s staff and operational departments

  Ability to build solid and maintain strong working relationships with clients

  Ability to manage cost control and financial budget

  Working knowledge and proficiency with Microsoft Office Suite

  Understanding of technology, apps, Wi-Fi, and understanding of transportation technology

  Strong written and oral communication skills; excellent presentation skills; ability to influence people at all levels of the organization

  Ability to organize and perform work efficiently, strong attention to details

  Ability to work effectively with union partners, including labor grievances, and negotiations

  Travel requirement: <10%

  About Transdev:

  Based near Chicago, Transdev is the largest private-sector operator of multiple modes of transit in North America, including bus, rail, streetcar, paratransit, and shuttle services. Transdev is committed to being the trusted partner of cities and transit authorities through quality execution and innovations in mobility. Its parent company, Transdev Group, is a leading global operator and integrator of mobility operating in 17 countries and provides passengers every day the freedom to connect to what they care about in their cities.

  To view Transdev's purpose and how we make a difference, follow this link: https://youtu.be/ilo5cv0g4mq">https://youtu.be/ilO5cv0G4mQ

  The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

  Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

  Drug free workplace

  If based in the United States, applicants must be eligible to work in US without restrictions for any employer at any time; be able to pass a drug screen and background check.

  Job Category: General Managers / Asst General Managers / Ops Managers

  Job Type: Full Time

  Req ID: 1340

  Pay Group: UC6

  Cost Center: 55335

  The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

  Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

  Drug-free workplace

  If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

  California applicants: Please Click Here for CA Employee Privacy Policy.

  About Transdev

  Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

  Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.

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