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　　Provides customer service in all areas of funeral arrangements, cremation ceremonies and interment to assist families following the loss of a loved one. Implements choices made by the families or legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Interacts with the family to fulfill death care needs.

　　JOB RESPONSIBILITIES

　　Performs on-call responsibilities including: taking first calls, talking with families, answering questions, providing initial details, and; conducting transfers

　　Supervises and cares for the deceased in a respectful manner while performing a variety of tasks such as: verifying identification; obtaining authorization for embalming; embalming; dressing, styling hair and/or applying cosmetics; preparing cremated remains

　　Arranges and conducts funeral and memorial ceremonies in a professional, organized and caring manner consistent with company policies and procedures

　　Negotiates and enters into funeral contracts.

　　Handles contracts, legal documents, and collection of payment in accordance with company policies

　　Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services

　　Arranges for the interment or cremation of human remains

　　Confirms authorization to proceed with the service arrangements

　　Supervises/assists in funeral services by: supervising the parking of cars; ushering; driving funeral vehicles; assisting at chapel and church services; assisting at the cemetery; delivering of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families; setting up and removal of chairs, and; participating at special functions

　　Ensures adherence to all applicable professional, municipal, provincial/state and federal licensing authority, regulations and rules

　　Provides aftercare in absence of Family Service Counselor

　　Ensures potential pre-need referrals are shared with Family Service Counselors

　　Prepares and accurately completes documents and online entries related to services, cremations, maintenance

　　Retains heritage and grows market share through active involvement with community, religious and other organizations

　　MINIMUM REQUIREMENTS

　　Education

　　High School diploma or equivalent

　　Completion of a dual degree training program at an accredited mortuary college or technical school specializing in funeral and mortuary science as required by state/province law and as prescribed by each state board

　　Experience

　　Embalmer, Apprentice or Funeral Director, Apprentice as required by state/provincial law

　　2 years directly related experience preferred

　　Certification/Licenses

　　Must meet all licensing requirements in applicable state/province as required by law and as prescribed by each state board

　　Current state/province issued driver’s license with an acceptable driving record

　　Knowledge, Skills and Abilities

　　Basic knowledge of religious and fraternal organizations customs.

　　Knowledge of computers and some software including MS Office products required

　　High level of compassion and integrity

　　Good communication skills

　　Problem solving skills

　　Ability to multi task and set priorities

　　Detail oriented

　　Postal Code: 22401

　　Category (Portal Searching): Operations

　　Job Location: US-VA - Fredericksburg

　　Job Profile ID: F00223

　　Time Type: Full time

　　Location Name: Mullins & Thompson Funeral Service