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Fulfillment Operations Team Leader
Fulfillment Operations Team Leader-March 2024
Virginia Beach
Mar 31, 2026
About Fulfillment Operations Team Leader

  Description: The pay range per hour is $21.25 - $36.15

  Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits .

  ALL ABOUT TARGET

  Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here .

  ALL ABOUT FULFILLMENT

  Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring guests get what they want, when they want it, and how they want it. The fulfillment team picks, preps, packs, sorts, and ships, products safely, efficiently and effectively to deliver convenience and quality for our guests.

  At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a Fulfillment Operations Team Leader can provide you with the:

  Knowledge of guest service fundamentals and experience building a guest first culture on your team

  Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies

  Skills in planning department(s) daily/weekly workload to support business priorities and deliver sales goals

  Skills in process improvements and workload efficiency

  Experience leading a team of hourly team members including: skills in interviewing, developing, coaching, evaluating and retaining talent

  As a Fulfillment Operations Team Leader, no two days are ever the same, but a typical day will most likely include the following responsibilities:

  Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard

  Drive fulfillment goals, understand your role in supporting sales growth and how your departments and team contribute to and impact total store profitability

  Utilize your workload planning tools to complete all scheduled workload ensuring all orders are fulfilled to meet the delivery and service standards

  Review all fulfillment reporting to identify gaps and develop a plan to resolve

  Create intra-day workload optimization plans for your team

  Be an expert of operations, accuracy, process and efficiency

  Enable efficient delivery to our guests by leading pick, pack and ship fulfillment work

  Evaluate and recommend candidates for open positions and develop a guest-centric team

  Establish clear goals and expectations and hold team members accountable to expectations

  Lead team onboarding and learning

  Lead and coach the team to ensure accuracy and efficiency in all fulfillment processes

  Close knowledge and skill gaps through training and experiences

  Work a schedule that aligns to guest and business needs (this includes early morning, evening, and weekends)

  Ensure supplies are ordered timely and stocked

  If applicable, as a key carrier, follow all safe and secure training and processes

  Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias

  Always demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment

  Lead and create a safety advocacy culture by understanding how safety impacts your role and that of your team, identifying and correcting hazards, and holding team accountable to working in a safe manner to benefit themselves and others.

  Address store needs (emergency, regulatory visits, etc.)

  Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws

  All other duties based on business needs

  WHAT WE ARE LOOKING FOR

  We might be a great match if:

  Working in a fun and energetic environment makes you excited…. We work efficiently and as a team to deliver for our guests

  Providing service to our guests that makes them say I LOVE TARGET! excites you…. That’s why we love working at Target

  Leading teams who are stocking, setting and selling Target products sounds like your thing… That’s the core of what we do

  You aren’t looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded

  The good news is that we have some amazing training that will help teach you everything you need to know to be a Fulfillment Operations Team Leader. But, there are a few skills you should have from the get-go:

  High school diploma or equivalent

  Must be at least 18 years of age or older

  Previous retail experience preferred, but not required

  Lead and hold others accountable

  Learn and adapt to current technology needs

  Work independently and as part of a team

  Manage workload and prioritize tasks independently

  Welcoming and helpful attitude

  Effective communication skills

  We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:

  Access all areas of the building to respond to guest or team member issues

  Interpret instructions, reports and information

  Accurately handle cash register operations

  Climb up and down ladders

  Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds

  Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary

  Americans with Disabilities Act (ADA)

  Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Supply Chain Facility or reach out to Guest Services at 1-800-440-0680 for additional information.

  Qualifications:

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